Job Description
Job Responsibilities
Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints
Partnering with cross-functional teams including the Business, Technology and Operations
Conduct ad hoc analytics and contribute to various projects representing Complaints Management
Strong risk and control awareness, ability to effectively prioritize workloads and work to
critical deadlines
Confident communicator & influencer to both internal and external clients
Strategic thinker, able to review and implement process improvements
Work with Senior leadership locally & Globally including to achieve departmental objectives.
Assist on ad-hoc projects as needed
Required Qualifications
6-12 years of relevant experience (Client experience, Change management, Complaints, Service)
Self-starter, ability to work both independently and as part of a team
Ability to partner across functional teams and interact with all levels of the organization
Excellent verbal and written communication skills with the ability to present information in differing degrees of detail
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Maintain periodic analytics to provide management with full insight into emerging trends and the quality of the originated complaints
Partnering with cross-functional teams including the Business, Technology and Operations
Conduct ad hoc analytics and contribute to various projects representing Complaints Management
Strong risk and control awareness, ability to effectively prioritize workloads and work to
critical deadlines
Confident communicator & influencer to both internal and external clients
Strategic thinker, able to review and implement process improvements
Work with Senior leadership locally & Globally including to achieve departmental objectives.
Assist on ad-hoc projects as needed
Required Qualifications
6-12 years of relevant experience (Client experience, Change management, Complaints, Service)
Self-starter, ability to work both independently and as part of a team
Ability to partner across functional teams and interact with all levels of the organization
Excellent verbal and written communication skills with the ability to present information in differing degrees of detail
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
💡 Quick Summary
Seeking a career-building opportunity? The Product Control Manager | Associate position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
