Job Description
Key Responsibilities Include:
Shaping the proposition
Work alongside the Head of the team to shape Starling’s Personal Current Accounts propositions
Hands on support across the proposition development lifecycle from market research and scoping to design, development and delivery
Delivering world-class customer experience
Work alongside technology and product owners to ensure customer journeys deliver world-class customer experience
Monitor operational performance and collaborate with relevant teams to help address any pain points, whilst driving continuous improvements
Defining success and measuring performance
Review existing and identify new success metrics to track performance across different areas, which impact the product’s financial performance and work closely with finance and pricing teams to embed these.
Monitor these metrics regularly and report performance and insights to leadership teams
Collaboration & Matrix Management
Work cross-functionally with different teams to ensure smooth day-to-day management of the Personal Current Accounts, as well as the delivery of any new initiatives
Create partnerships with internal stakeholders to influence decision making and achieve shared objectives
Customer Advocacy
Act as the voice of the customer within the business, to ensure the products address the needs of the different customer segments
Partner with marketing teams to effectively promote the Personal Current Accounts to the right audiences
Regulatory Compliance & Risk Management
Work with risk and compliance teams to ensure Personal Current Account solutions align with regulations and Starling’s risk appetite as well as deliver good customer outcomes
Manage any emerging risks, proactively identify new ones, and deliver strategies to mitigate these
Requirements:
Key Requirements:Experience:
Hands-on experience in managing Personal Current Account books and driving growth at a fintech or bank
Track record of designing and delivering world-class new products/ initiatives whilst managing and/or influencing cross-functional teams
Skills:
Deep understanding of UK Personal Current Account market dynamics, including competition and regulations
Excellent communication, collaboration/ stakeholder management skills
Analytical mindset with the ability to seek and interpret data to make informed decisions.
Attributes:
Customer-focused with a passion to improve financial outcomes for customers
Organised and able to balance multiple priorities, to ensure timely delivery at a high standard
Tenacious and results driven, with a growth/ innovation mindset
Benefits:
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentives refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
Shaping the proposition
Work alongside the Head of the team to shape Starling’s Personal Current Accounts propositions
Hands on support across the proposition development lifecycle from market research and scoping to design, development and delivery
Delivering world-class customer experience
Work alongside technology and product owners to ensure customer journeys deliver world-class customer experience
Monitor operational performance and collaborate with relevant teams to help address any pain points, whilst driving continuous improvements
Defining success and measuring performance
Review existing and identify new success metrics to track performance across different areas, which impact the product’s financial performance and work closely with finance and pricing teams to embed these.
Monitor these metrics regularly and report performance and insights to leadership teams
Collaboration & Matrix Management
Work cross-functionally with different teams to ensure smooth day-to-day management of the Personal Current Accounts, as well as the delivery of any new initiatives
Create partnerships with internal stakeholders to influence decision making and achieve shared objectives
Customer Advocacy
Act as the voice of the customer within the business, to ensure the products address the needs of the different customer segments
Partner with marketing teams to effectively promote the Personal Current Accounts to the right audiences
Regulatory Compliance & Risk Management
Work with risk and compliance teams to ensure Personal Current Account solutions align with regulations and Starling’s risk appetite as well as deliver good customer outcomes
Manage any emerging risks, proactively identify new ones, and deliver strategies to mitigate these
Requirements:
Key Requirements:Experience:
Hands-on experience in managing Personal Current Account books and driving growth at a fintech or bank
Track record of designing and delivering world-class new products/ initiatives whilst managing and/or influencing cross-functional teams
Skills:
Deep understanding of UK Personal Current Account market dynamics, including competition and regulations
Excellent communication, collaboration/ stakeholder management skills
Analytical mindset with the ability to seek and interpret data to make informed decisions.
Attributes:
Customer-focused with a passion to improve financial outcomes for customers
Organised and able to balance multiple priorities, to ensure timely delivery at a high standard
Tenacious and results driven, with a growth/ innovation mindset
Benefits:
25 days holiday (plus take your public holiday allowance whenever works best for you)
An extra day’s holiday for your birthday
Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
16 hours paid volunteering time a year
Salary sacrifice, company enhanced pension scheme
Life insurance at 4x your salary & group income protection
Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
Generous family-friendly policies
Incentives refer a friend scheme
Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing
💡 Quick Summary
Seeking a career-building opportunity? The Product Lead - Personal Current Accounts position is now open for candidates interested in the Bank Jobs sector. This role in London offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.