Job Description
Manage new/existing products and customer engagement for debit cards
- Manage new development/enhancement and innovation projects for by working closely with the cross-functional teams
- Conceptualize and evaluate new functionalities for increasing penetration and usage of debit cards
- Engage with internal teams to devise strategies for leveraging debit cards for customer acquisition and engagement
- Manage relationships with service providers and partners
- Manage relationships with card networks
- Debit card life cycle management including pre-issuance
- Analyzing transaction declines and making necessary changes at system level and increasing customer awareness through effective communication to reduce declines
- Liaise with operations team for handling all pre-issuance and transaction reconciliation requirements
- Manage and enhance all channels for debit card requests like branch, bank's website, net and mobile banking
- Handle customer escalations and address and resolve them in an effective and quick manner
- Analyze the trends on debit cards, category, segment and work towards developing new/improved product offerings with an objective of acquiring new customers, with improved customer experience and reduced cost/risk
- Manage P&L for card products to deliver targeted growth and attain revenue targets and costs
- Manage all key business drivers such as cost, revenue, portfolio management and attrition
- People management and mentoring of team members
- Stakeholder management to create solutions through collaborations
- Knowledge of Channel Management will be preferred
- Manage new development/enhancement and innovation projects for by working closely with the cross-functional teams
- Conceptualize and evaluate new functionalities for increasing penetration and usage of debit cards
- Engage with internal teams to devise strategies for leveraging debit cards for customer acquisition and engagement
- Manage relationships with service providers and partners
- Manage relationships with card networks
- Debit card life cycle management including pre-issuance
- Analyzing transaction declines and making necessary changes at system level and increasing customer awareness through effective communication to reduce declines
- Liaise with operations team for handling all pre-issuance and transaction reconciliation requirements
- Manage and enhance all channels for debit card requests like branch, bank's website, net and mobile banking
- Handle customer escalations and address and resolve them in an effective and quick manner
- Analyze the trends on debit cards, category, segment and work towards developing new/improved product offerings with an objective of acquiring new customers, with improved customer experience and reduced cost/risk
- Manage P&L for card products to deliver targeted growth and attain revenue targets and costs
- Manage all key business drivers such as cost, revenue, portfolio management and attrition
- People management and mentoring of team members
- Stakeholder management to create solutions through collaborations
- Knowledge of Channel Management will be preferred
💡 Quick Summary
Seeking a career-building opportunity? The Product Manager | BFSI position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
