Job Description
Product Manager for Credit Cards will be responsible for managing premium credit card
Key Accountabilities, KPIs and Job Responsibilities:
Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
Product Framework
Configure and drive product CVP
Drive Card activation and onward customer engagement
Build multi-channel capabilities like Mobile App , Web page, IVR etc
Work closely with technology team for enabling various engagement platforms
Customer experience & service
Build frictionless customer interface for complaints and requests
Build the team to deliver sales, drive customer experience , revenue
Interact closely with service team for service to sales
P&L monitoring
Will closely review P&L and drive key revenue & cost items to optimize the same.
Stakeholder & vendor management
Will liase with vendor partners to drive business goals
Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service.
Regulatory compliance and assessment
Ensure adherence to regulatory guidelines for all card related parameters.
Ensure compliance of card network guidelines
Experience:
Minimum experience of 4 years with 2 years in credit cards
Conversant with card systems on originations, card management and interface with other linked systems.
Good analytical skills to plan and execute portfolio campaigns
Goodpresentation skills (conversant with MS Office)
Education / Preferred Qualifications:
Key Accountabilities, KPIs and Job Responsibilities:
Following are the key deliverables for the role where the candidate will assist his/her leader in achieving the aforesaid objective:
Product Framework
Configure and drive product CVP
Drive Card activation and onward customer engagement
Build multi-channel capabilities like Mobile App , Web page, IVR etc
Work closely with technology team for enabling various engagement platforms
Customer experience & service
Build frictionless customer interface for complaints and requests
Build the team to deliver sales, drive customer experience , revenue
Interact closely with service team for service to sales
P&L monitoring
Will closely review P&L and drive key revenue & cost items to optimize the same.
Stakeholder & vendor management
Will liase with vendor partners to drive business goals
Work with internal stakeholders – Technology, Risk, Compliance, Operations, Collections, Audit and Service.
Regulatory compliance and assessment
Ensure adherence to regulatory guidelines for all card related parameters.
Ensure compliance of card network guidelines
Experience:
Minimum experience of 4 years with 2 years in credit cards
Conversant with card systems on originations, card management and interface with other linked systems.
Good analytical skills to plan and execute portfolio campaigns
Goodpresentation skills (conversant with MS Office)
Education / Preferred Qualifications:
💡 Quick Summary
Seeking a career-building opportunity? The Product Manager| Credit Card position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
