Job Description
Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
About Us
The Product Manager for Diligent One connects our Platform Business Unit (BU) with other Product BUs to ensure shared capabilities are understood, adopted, and aligned to business outcomes. This role embeds directly with BU teams to translate Diligent One's value into practical applications while bringing back insights that guide Diligent One's roadmap. The ideal candidate has customer-facing experience, technical fluency, and a strong sense of empathy for both internal teams and end customers.
Key Responsibilities
Act as the key liaison between Diligent One and assigned BUs.
Embed with BU teams to understand use cases and identify integration opportunities.
Translate Diligent One capabilities (AI, Data Services, Reporting, Identity, Integrations) into clear value stories.
Ensure Diligent One is strategically aligned with each Business Unit and that alignment is reflected in our roadmap.
Represent Diligent One priorities in BU planning and ensure dependencies are well-managed.
Capture feedback from BUs and customers to shape Diligent One's roadmap.
Create and maintain materials that explain how BUs can best consume Diligent One services.
Drive internal advocacy for Diligent One adoption and alignment with the Diligent One vision.
Required Qualifications
5+ years of SaaS experience in Product Management, Professional Services, Solution Engineering, or Customer Success.
Strong communication and relationship-building skills across technical and business teams.
Ability to distill complex technical concepts into clear business outcomes.
Resilience in managing competing priorities with confidence and professionalism.
Deep curiosity about customer workflows and how shared services deliver value.
Familiarity with enterprise SaaS, integrations, or GRC domains is a plus.
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including *** stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or ****** orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.
Learn more at diligent.com or follow us on LinkedIn and Facebook
About Us
The Product Manager for Diligent One connects our Platform Business Unit (BU) with other Product BUs to ensure shared capabilities are understood, adopted, and aligned to business outcomes. This role embeds directly with BU teams to translate Diligent One's value into practical applications while bringing back insights that guide Diligent One's roadmap. The ideal candidate has customer-facing experience, technical fluency, and a strong sense of empathy for both internal teams and end customers.
Key Responsibilities
Act as the key liaison between Diligent One and assigned BUs.
Embed with BU teams to understand use cases and identify integration opportunities.
Translate Diligent One capabilities (AI, Data Services, Reporting, Identity, Integrations) into clear value stories.
Ensure Diligent One is strategically aligned with each Business Unit and that alignment is reflected in our roadmap.
Represent Diligent One priorities in BU planning and ensure dependencies are well-managed.
Capture feedback from BUs and customers to shape Diligent One's roadmap.
Create and maintain materials that explain how BUs can best consume Diligent One services.
Drive internal advocacy for Diligent One adoption and alignment with the Diligent One vision.
Required Qualifications
5+ years of SaaS experience in Product Management, Professional Services, Solution Engineering, or Customer Success.
Strong communication and relationship-building skills across technical and business teams.
Ability to distill complex technical concepts into clear business outcomes.
Resilience in managing competing priorities with confidence and professionalism.
Deep curiosity about customer workflows and how shared services deliver value.
Familiarity with enterprise SaaS, integrations, or GRC domains is a plus.
What Diligent Offers You
Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients
We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
We have teams all over the world. We may be headquartered in New York City, but we have office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us. We foster and encourage diversity through our Employee Resource Groups and provide access to resources and education to support the education of our team, facilitate dialogue, and foster understanding.
Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.
Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.
We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including *** stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or ****** orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].
To all recruitment agencies: Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The Product Manager, Diligent One position is now open for candidates interested in the Back Office Jobs sector. This role in British Columbia offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
