Job Description
Full Job Description
Role/Job Title: Product Manager
Business: Retail Banking
Function/ Department: Credit Cards
Place of work: Mumbai
Roles & Responsibilities:
'• Identify the segment needs, develop & manage the product offering thru constant competition benchmarking, CVP interventions, build relevant features & offers to drive customer value proposition & profitability
Designing go-to market strategies, enabling the appropriate communication
Management of Credit Policy & Underwriting Processes for right customer selection, optimising the existing bank clients for Pre-approved / Pre-qualified eligible base
Facilitate seamless client onboarding with minimal friction. Establishing and maintaining the internal ecosystem to support scale up of all facets of the business and execution of the segment roadmap
Work closely with Analytics team for creating the right personas basis lifestyle, behaviour, propensity etc for customized and differentiated acquisition messaging for optimal conversion
Own all aspects of base management, recon across product features , reward redemption, statements, stationary
Own all aspects related to add on, replacement & upgrade processes for the segment
Own P&L for millennial segment
Secondary Responsibilities:
Build strong relations with internal & external stakeholders
Align closely with Customer Service to build and maintain a strong customer experience
Evaluate & drive promotional plans to ensure that they are consistent with product line and segment’s strategic objective
Managerial & Leadership Responsibilities:
'• Positive, collaborative attitude, Prolific communicator
Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers
Experience in managing multiple cross-functional opportunities and projects in parallel
Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations
Key Success Metrics:
1. Gain a deep understanding of customer experience, identify and fill gaps
2. Act as a product evangelist understanding the segment awareness and build an awesome customer experience
3. Drive and achieve the agreed business plan and P&L metrics though sales support and interventions
4. Drive new initiatives & product development across millennial segment
Role/Job Title: Product Manager
Business: Retail Banking
Function/ Department: Credit Cards
Place of work: Mumbai
Roles & Responsibilities:
'• Identify the segment needs, develop & manage the product offering thru constant competition benchmarking, CVP interventions, build relevant features & offers to drive customer value proposition & profitability
Designing go-to market strategies, enabling the appropriate communication
Management of Credit Policy & Underwriting Processes for right customer selection, optimising the existing bank clients for Pre-approved / Pre-qualified eligible base
Facilitate seamless client onboarding with minimal friction. Establishing and maintaining the internal ecosystem to support scale up of all facets of the business and execution of the segment roadmap
Work closely with Analytics team for creating the right personas basis lifestyle, behaviour, propensity etc for customized and differentiated acquisition messaging for optimal conversion
Own all aspects of base management, recon across product features , reward redemption, statements, stationary
Own all aspects related to add on, replacement & upgrade processes for the segment
Own P&L for millennial segment
Secondary Responsibilities:
Build strong relations with internal & external stakeholders
Align closely with Customer Service to build and maintain a strong customer experience
Evaluate & drive promotional plans to ensure that they are consistent with product line and segment’s strategic objective
Managerial & Leadership Responsibilities:
'• Positive, collaborative attitude, Prolific communicator
Ability to evaluate potential business opportunities, structure the team’s thinking, and reach insightful answers
Experience in managing multiple cross-functional opportunities and projects in parallel
Ambitious team player with the ability to manage the internal & external partners requirements and tasks in time sensitive situations
Key Success Metrics:
1. Gain a deep understanding of customer experience, identify and fill gaps
2. Act as a product evangelist understanding the segment awareness and build an awesome customer experience
3. Drive and achieve the agreed business plan and P&L metrics though sales support and interventions
4. Drive new initiatives & product development across millennial segment
💡 Quick Summary
Seeking a career-building opportunity? The Product Manager|Credit Cards position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
