Job Description
Job Description
Job Role:
· To collate customer NPS feedback and derive insights from various customer touchpoints – Branch Visit, App Experience, Service Request Experience etc.
· To derive insight from customer feedback and create actionable analysis of the same
· To interact with customers to understand their feedback in detail to aid in formulating insights
· To prepare periodic dashboards to be shared with key stakeholders for driving NPS improvements
· To work closely with concerned stakeholders to implement customer experience initiatives
· To identify opportunities to develop best-in-class customer experience based on insights derived from customer feedback
Job Requirements:
· Graduate
· Minimum work exp. – 2 years
· Customer service oriented
· Stakeholder Management skills
· Good communication abilities
Job Role:
· To collate customer NPS feedback and derive insights from various customer touchpoints – Branch Visit, App Experience, Service Request Experience etc.
· To derive insight from customer feedback and create actionable analysis of the same
· To interact with customers to understand their feedback in detail to aid in formulating insights
· To prepare periodic dashboards to be shared with key stakeholders for driving NPS improvements
· To work closely with concerned stakeholders to implement customer experience initiatives
· To identify opportunities to develop best-in-class customer experience based on insights derived from customer feedback
Job Requirements:
· Graduate
· Minimum work exp. – 2 years
· Customer service oriented
· Stakeholder Management skills
· Good communication abilities
💡 Quick Summary
Seeking a career-building opportunity? The Product Manager|Digital Banking Kotak 811|Regional Sales position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.