Job Description
Job Description
Job Role:
To collate customer NPS feedback and derive insights from various customer touchpoints – Branch Visit, App Experience, Service Request Experience etc.
To derive insight from customer feedback and create actionable analysis of the same
To interact with customers to understand their feedback in detail to aid in formulating insights
To prepare periodic dashboards to be shared with key stakeholders for driving NPS improvements
To work closely with concerned stakeholders to implement customer experience initiatives
To identify opportunities to develop best-in-class customer experience based on insights derived from customer feedback
Job Requirements:
· Graduate
Minimum work exp. – 2 years
Customer service oriented
Stakeholder Management skills
Good communication abilities
Job Role:
To collate customer NPS feedback and derive insights from various customer touchpoints – Branch Visit, App Experience, Service Request Experience etc.
To derive insight from customer feedback and create actionable analysis of the same
To interact with customers to understand their feedback in detail to aid in formulating insights
To prepare periodic dashboards to be shared with key stakeholders for driving NPS improvements
To work closely with concerned stakeholders to implement customer experience initiatives
To identify opportunities to develop best-in-class customer experience based on insights derived from customer feedback
Job Requirements:
· Graduate
Minimum work exp. – 2 years
Customer service oriented
Stakeholder Management skills
Good communication abilities
💡 Quick Summary
Seeking a career-building opportunity? The Product Manager|Digital Banking Kotak 811|Regional Sales position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
