Job Description
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
Product Analysis and Customer Support, (PACS) as the name indicates, provides 24/7 support to clients who use Temenos products. This includes either clients in the Implementing stage or clients who are already live on Temenos products. PACS handles all support requests from these clients.
If you see yourself knowing “TripleA Plus” and want to take accountability in addressing customer issues, here is the right opportunity waiting for you in our PACS Team – Bangaluru/Chennai Location
OPPORTUNITIES
Understand the working of the Triple A Plus product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s).
Work directly with customers to help triage & resolve issues logged to segregate bugs vs non-bugs and provide solutions or move to maintenance for fixing respectively
Review solutions produced by Technical Support analysts within the PACS team for quality, clarity, efficiency and adherence to TEMENOS and/or market standards, from a functional standpoint.
Should be able to understand Wealth in the market , correlate it with TAP/T24 product and provide solutions to tickets logged by clients
Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect.
Provide additional information that would help Development team to fix and test the problem effectively.
Provide solutions with quality, clarity, efficiency and adherence to TEMENOS and/or market standards, from a functional standpoint.
Keep up to date with the latest enhancements developed by product in order to triage & resolve tickets effectively
Act as the frontline for PACS and participate in effective discussions with Clients / Partners/ Consultants/ Architects both internally & externally
Collaborate with Product, RSH, Support Managers and other delivery teams to resolve & manage customer issues and escalations.
SKILLS
BE/ BTec/ MCA graduate with 3 to 6 years relevant experience in software development and Support
Prior knowledge in Triple A Plus Product/Application.
Excellent troubleshooting and problem-solving skills is required.
Excellent Programming & debugging skills
Experience in Java,
Should be able to deliver 24 X 7 support to our global customer base (Hybrid working - 3 days from Office and two days from office)
VALUES
Care about transforming the Banking landscape
Commit to being part of an exciting culture and product evolving within the financial industry
Collaborate effectively and proactively with teams within or outside Temenos
Challenge yourself to be ambitious and achieve your individual as well as the company targets
Temenos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please let us know.
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
Product Analysis and Customer Support, (PACS) as the name indicates, provides 24/7 support to clients who use Temenos products. This includes either clients in the Implementing stage or clients who are already live on Temenos products. PACS handles all support requests from these clients.
If you see yourself knowing “TripleA Plus” and want to take accountability in addressing customer issues, here is the right opportunity waiting for you in our PACS Team – Bangaluru/Chennai Location
OPPORTUNITIES
Understand the working of the Triple A Plus product – application(s) in which expertise needs to be built through training programs including on the job training, class room training and training material available on the knowledge collateral(s).
Work directly with customers to help triage & resolve issues logged to segregate bugs vs non-bugs and provide solutions or move to maintenance for fixing respectively
Review solutions produced by Technical Support analysts within the PACS team for quality, clarity, efficiency and adherence to TEMENOS and/or market standards, from a functional standpoint.
Should be able to understand Wealth in the market , correlate it with TAP/T24 product and provide solutions to tickets logged by clients
Understand the details in ticket logged. Validate the completeness of information provided and if required, collect further information from client. Use the collected information to analyze the problem threadbare.
When identified as a bug, do comprehensive documentation including product analysis of defect, elaborating the root cause and possible resolution for the defect.
Provide additional information that would help Development team to fix and test the problem effectively.
Provide solutions with quality, clarity, efficiency and adherence to TEMENOS and/or market standards, from a functional standpoint.
Keep up to date with the latest enhancements developed by product in order to triage & resolve tickets effectively
Act as the frontline for PACS and participate in effective discussions with Clients / Partners/ Consultants/ Architects both internally & externally
Collaborate with Product, RSH, Support Managers and other delivery teams to resolve & manage customer issues and escalations.
SKILLS
BE/ BTec/ MCA graduate with 3 to 6 years relevant experience in software development and Support
Prior knowledge in Triple A Plus Product/Application.
Excellent troubleshooting and problem-solving skills is required.
Excellent Programming & debugging skills
Experience in Java,
Should be able to deliver 24 X 7 support to our global customer base (Hybrid working - 3 days from Office and two days from office)
VALUES
Care about transforming the Banking landscape
Commit to being part of an exciting culture and product evolving within the financial industry
Collaborate effectively and proactively with teams within or outside Temenos
Challenge yourself to be ambitious and achieve your individual as well as the company targets
Temenos is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, *** (including pregnancy), ****** orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please let us know.
💡 Quick Summary
Seeking a career-building opportunity? The Product Support Engineer |Wealth | Triple A Plus position is now open for candidates interested in the Bank Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
