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Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia
About Us
Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.
Requirements
Key Responsibilities
Provide technical assistance to front-line support staff, ensuring timely issue resolution.
Escalate complex issues to manufacturers when local solutions are ineffective.
Develop and maintain a comprehensive knowledge base to enable end-users to self-service.
Share technical expertise with direct and indirect teams across ANZ.
Monitor product performance and technician effectiveness to identify areas for improvement.
Implement and oversee improvement programs to enhance product support and service quality.
Collaborate with stakeholders to foster communication and drive technical product evaluations.
Support product launch activities to ensure a smooth market introduction and ongoing support.
Who are we looking for?
Proven experience in Industrial Print or Production Print industries.
Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
Knowledge of workflow automation, variable data printing, and digital front-end systems.
Strong technical background with experience in product support or a related field.
Excellent problem-solving skills and the ability to manage escalations effectively.
Strong communication and collaboration skills to work with internal teams and external partners.
Experience in knowledge management and self-service enablement.
Proven ability to analyse product and service performance and implement improvements.
This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we’d love to hear from you!
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, ****** orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
Start of main content
Job title, keywords or company
South Australia
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in South Australia
0 jobs
Voyage Non-US-CAN
Marriott International, Inc
Adelaide SA 5000
View similar jobs with this employer
Digital Print - Finishing operator
Finsbury Green
Thebarton SA 5031
Hospitality Worker
Nuv Energy
Port Augusta SA
Tenancy Officer - Uniting Country Housing
Often responds within 6 days
Uniting Country SA
Port Pirie SA
Employee assistance program
Salary packaging
Visited 3 days ago
Customer Administrator - Traineeship Available
Often responds within 1 day
Stair Lock Pty Ltd
Elizabeth South SA
Opportunities for promotion
Employee assistance program
Birthday leave
Visited 6 days ago
Psychosocial Recovery Coach
Enhance Living Option
Greater Adelaide SA
Work from home
Visited 19 hours ago
Office and Student Services Officer
Often responds within 1 day
Pinnacle College
Elizabeth East SA
Annual leave
Principal Consultant
Veris
Greater Adelaide SA
Delivery & Dispatch Team Member (HR)
Wills and Co Group
Cooltong SA 5341
Employee discount
Surveyor
Veris
Greater Adelaide SA
Visited 19 hours ago
Social Worker Counsellor - Brisbane/Adelaide
Knowmore Legal Service
Adelaide SA 5000
Annual leave
Employee assistance program
Salary packaging
Intensive Care Registrar | Anaesthetics rotation | 2h from Sydney
Mediix
Adelaide SA 5000
Service Manager
Often responds within 1 day
atWork Australia
Mawson Lakes SA 5095
Parental leave
Employee assistance program
Salary packaging
View similar jobs with this employer
Test Analyst | Journey Beyond
Often responds within 1 day
Journey Beyond
Adelaide SA 5000
Parental leave
Employee discount
Employee assistance program
Visited 19 hours ago
Head Tennis Professional
Voyager Tennis Academy
Elizabeth East SA 5112
Barista/All Rounder
Often responds within 10 days
Hello Sarnie
Elizabeth Vale SA 5112
Expression of Interest - Receptionist / Chiropractic Assistant (Roxby Downs, SA, 5725)
Access Chiropractic Centre Port Augusta
Roxby Downs SA
Visited 6 days ago
English Tutors (3 vacancies) for EAL students (中英文兼备优先)
EverGreen Multiple Intelligence Education Academy
Adelaide SA 5000
Childcare assistance
Bakery Front of House All Rounder
D&M's Bakery Cafe
Angaston SA 5353
Visited 6 days ago
Service Administrator
Cavpower
Port Lincoln SA 5606
Product Support Manager - Industrial Printing
Konica Minolta Business Solutions Australia
Adelaide SA 5000
Parental leave
URGENTLY Seeking an experienced merchandiser for Crafts Merchandising - Marion, Adelaide, SA
Australiawide Solutions
Marion SA
Visited 6 days ago
Storeperson/Forklift Driver
Maggie Beer Holdings
Tanunda SA 5352
Dental Assistant
SkillQuest
Streaky Bay SA
Professional development assistance
Employee mentoring program
Parental leave
Maternity leave
Assistant Spa Manager | Monarto Safari Resort
Often responds within 1 day
Journey Beyond
Monarto SA
Employee discount
Opportunities for promotion
Employee assistance program
Visited 6 days ago
People also searched:
Employers: Post a Job
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia
About Us
Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.
Requirements
Key Responsibilities
Provide technical assistance to front-line support staff, ensuring timely issue resolution.
Escalate complex issues to manufacturers when local solutions are ineffective.
Develop and maintain a comprehensive knowledge base to enable end-users to self-service.
Share technical expertise with direct and indirect teams across ANZ.
Monitor product performance and technician effectiveness to identify areas for improvement.
Implement and oversee improvement programs to enhance product support and service quality.
Collaborate with stakeholders to foster communication and drive technical product evaluations.
Support product launch activities to ensure a smooth market introduction and ongoing support.
Who are we looking for?
Proven experience in Industrial Print or Production Print industries.
Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
Knowledge of workflow automation, variable data printing, and digital front-end systems.
Strong technical background with experience in product support or a related field.
Excellent problem-solving skills and the ability to manage escalations effectively.
Strong communication and collaboration skills to work with internal teams and external partners.
Experience in knowledge management and self-service enablement.
Proven ability to analyse product and service performance and implement improvements.
This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we’d love to hear from you!
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, ****** orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to [email protected]
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
💡 Quick Summary
Seeking a career-building opportunity? The Product Support Manager -Industrial Printing position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
