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Acton ACT
50 km
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Head of Security, Public Sector ANZ, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd
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Product Support Manager - Industrial Printing
Konica Minolta Business Solutions Australia
Barton ACT
Parental leave
CLIENT LIAISON / ROSTERING OFFICER - DISABILITY & AGED CARE
admin@caringapproach.com.au
Canberra ACT
Training program
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Calwell ACT 2905
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Franklin ACT
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Canberra ACT 2601
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Majura ACT
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Canberra ACT
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Canberra ACT
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Canberra ACT
Referral program
Employee discount
Gym membership
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Employers: Post a Job
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia
About Us
Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.
Requirements
Key Responsibilities
Provide technical assistance to front-line support staff, ensuring timely issue resolution.
Escalate complex issues to manufacturers when local solutions are ineffective.
Develop and maintain a comprehensive knowledge base to enable end-users to self-service.
Share technical expertise with direct and indirect teams across ANZ.
Monitor product performance and technician effectiveness to identify areas for improvement.
Implement and oversee improvement programs to enhance product support and service quality.
Collaborate with stakeholders to foster communication and drive technical product evaluations.
Support product launch activities to ensure a smooth market introduction and ongoing support.
Who are we looking for?
Proven experience in Industrial Print or Production Print industries.
Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
Knowledge of workflow automation, variable data printing, and digital front-end systems.
Strong technical background with experience in product support or a related field.
Excellent problem-solving skills and the ability to manage escalations effectively.
Strong communication and collaboration skills to work with internal teams and external partners.
Experience in knowledge management and self-service enablement.
Proven ability to analyse product and service performance and implement improvements.
This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we’d love to hear from you!
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, ****** orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to careers@konicaminolta.com.au
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
Start of main content
Job title, keywords or company
Acton ACT
50 km
Jobs you haven't seen
filter
Pay
filter
Remote
filter
Job Type
filter
Education level
filter
jobs in Acton ACT
0 jobs
Head of Security, Public Sector ANZ, Worldwide Public Sector
Amazon Web Services Australia Pty Ltd
Canberra ACT
Kitchen Hand/Cleaner
L'épi Artisan Bakery
Hume ACT
Employee discount
Visited 5 days ago
Urgently Needed of Personal Housekeepers / Cleaners – Ainslie Lynch NSW
Get You
Ainslie ACT 2602
Visited 5 days ago
Aged Cared / Disability Support worker
Care Tribe Services Pty Ltd
Canberra ACT
Visited 5 days ago
Home Care Worker (2) - ACT - Canberra South - PPT
Often responds within 1 day
Silverchain
Canberra ACT
Salary packaging
Visited 5 days ago
Kitchen Hand
Mr. Papa
Canberra ACT
Visited 5 days ago
Cleaner
Community Home Australia
Canberra ACT
Professional development assistance
Employee mentoring program
Visited 5 days ago
Casual Laborer/Handyman
Yarralumla Play Station
Canberra ACT 2600
Visited 5 days ago
Retail Team Member - Weston Creek
Often responds within 1 day
Ampol Retail Store
Weston ACT 2611
Visited 5 days ago
Dental Assistant - Temp - Camberra
Often responds within 1 day
Dental Nurses Brisbane P/L
Canberra ACT
Visited 4 days ago
Marketing Specialist | Autosports Group
Autosports Group Limited
Fyshwick ACT 2609
Parental leave
Insurance services
Employee assistance program
Visited 8 days ago
Stargazing Tour Guide
Red lantern group pty ltd
Canberra ACT
Employee discount
Visited 8 days ago
Centre Manager
Aspire OSHC
Queanbeyan East NSW 2620
Visited 5 days ago
Residential Manager - Campbell
Southern Cross Care (NSW & ACT)
Campbell ACT 2612
Referral program
Insurance services
Employee assistance program
Salary packaging
Product Support Manager - Industrial Printing
Konica Minolta Business Solutions Australia
Barton ACT
Parental leave
CLIENT LIAISON / ROSTERING OFFICER - DISABILITY & AGED CARE
admin@caringapproach.com.au
Canberra ACT
Training program
Veterinary Associate - Greencross Tuggeranong
Often responds within 2 days
Greencross Vets
Calwell ACT 2905
Annual leave
Visited 5 days ago
Security Specialist - ICT & Facilities Controls
Often responds within 1 day
Centorrino Technologies
Fyshwick ACT
Visited 4 days ago
Used Vehicle Sales Manager - Audi Centre Canberra (Full-Time)
Jowett Motor Group
Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Female support worker
Vital Caring
Franklin ACT
Travel reimbursement
Store Manager DFO Canberra
Nine West
Canberra ACT 2601
Visited 5 days ago
Fleet Manager
Poo Carters – Septic Pump Outs & Liquid Waste...
Majura ACT
Network Manager
NTT
Canberra ACT
Capture Manager
Amentum
Canberra ACT
Area Manager
SIXT Australia
Canberra ACT
Referral program
Employee discount
Gym membership
Insurance services
Company car
People also searched:
Employers: Post a Job
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia
About Us
Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.
Requirements
Key Responsibilities
Provide technical assistance to front-line support staff, ensuring timely issue resolution.
Escalate complex issues to manufacturers when local solutions are ineffective.
Develop and maintain a comprehensive knowledge base to enable end-users to self-service.
Share technical expertise with direct and indirect teams across ANZ.
Monitor product performance and technician effectiveness to identify areas for improvement.
Implement and oversee improvement programs to enhance product support and service quality.
Collaborate with stakeholders to foster communication and drive technical product evaluations.
Support product launch activities to ensure a smooth market introduction and ongoing support.
Who are we looking for?
Proven experience in Industrial Print or Production Print industries.
Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
Knowledge of workflow automation, variable data printing, and digital front-end systems.
Strong technical background with experience in product support or a related field.
Excellent problem-solving skills and the ability to manage escalations effectively.
Strong communication and collaboration skills to work with internal teams and external partners.
Experience in knowledge management and self-service enablement.
Proven ability to analyse product and service performance and implement improvements.
This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we’d love to hear from you!
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, ****** orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to careers@konicaminolta.com.au
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
💡 Quick Summary
Seeking a career-building opportunity? The Product Support Manager -Industrial Printing position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.