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Acton ACT
50 km
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Corporate Receptionist
DAD-Jones Lang LaSalle (QLD) Pty Ltd
Canberra ACT 2601
Customer Sales & Service - Repco Fyshwick - Casual
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Fyshwick ACT 2609
Employee rewards program
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DOCKSIDE CAFE KINGSTON
Kingston ACT 2604
Free drinks
Free food
Employee discount
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Manager - Governance & Risk - Canberra
KPMG Australia
Canberra ACT
Parental leave
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Employee discount
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Residential Support Worker
Stride
Garran ACT 2605
Salary packaging
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Belconnen ACT 2617
Free food
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Canberra ACT 2601
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Phillip ACT 2606
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Canberra ACT 2601
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FOH Team Member - 30+ Hours Per Week
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Canberra ACT
Free drinks
Professional development assistance
Free food
Employee discount
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Kitchen Hand
Mr. Papa
Canberra ACT
Area Manager
SIXT Australia
Canberra ACT
Referral program
Employee discount
Gym membership
Insurance services
Company car
Kitchen Attendant (casual)
MERCURE
Braddon ACT 2612
On-site parking
Visited 12 hours ago
Junior Fast Food Assistant
Wokitup Weston
Weston ACT 2611
Free drinks
Free food
Visited 11 hours ago
Urgently Looking For Residential Cleaners in Canberra!!!
My Cleaners Canberra
Canberra ACT
CEX - Sales Assistant
CeX
Woden ACT 2606
Employee discount
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Used Vehicle Sales Manager - Audi Centre Canberra (Full-Time)
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Phillip ACT 2606
Parental leave
Employee assistance program
Company car
Trainer and Assessor (IT Information Technology)
AWS Institute Pty Ltd
Canberra ACT
Professional development assistance
Work from home
Product Support Manager - Industrial Printing
Konica Minolta Business Solutions Australia
Barton ACT
Parental leave
ACMA - Delivery Manager, EL1
Australian Communications and Media Authority
Canberra ACT
Veterinary Associate - Greencross Tuggeranong
Often responds within 2 days
Greencross Vets
Calwell ACT 2905
Annual leave
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Amentum
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Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia logo
Konica Minolta Business Solutions Australia
About Us
Konica Minolta is innovative, robust and continually evolving. From printing and scanning to business process automation and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible and as an organisation, we offer workplace flexibility, support diversity and promote events and activities to support wellbeing. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.
About the role
We are seeking a Product Support Manager to join our team. In this role, you will be responsible for overseeing the entire product support lifecycle—from inception to end-of-life. Your primary focus will be assisting front-line staff in resolving technical issues, escalating concerns to manufacturers as necessary, and ensuring effective knowledge sharing across teams.
Requirements
Key Responsibilities
Provide technical assistance to front-line support staff, ensuring timely issue resolution.
Escalate complex issues to manufacturers when local solutions are ineffective.
Develop and maintain a comprehensive knowledge base to enable end-users to self-service.
Share technical expertise with direct and indirect teams across ANZ.
Monitor product performance and technician effectiveness to identify areas for improvement.
Implement and oversee improvement programs to enhance product support and service quality.
Collaborate with stakeholders to foster communication and drive technical product evaluations.
Support product launch activities to ensure a smooth market introduction and ongoing support.
Who are we looking for?
Proven experience in Industrial Print or Production Print industries.
Strong understanding of production print environments, including prepress, colour management, and finishing workflows.
Knowledge of workflow automation, variable data printing, and digital front-end systems.
Strong technical background with experience in product support or a related field.
Excellent problem-solving skills and the ability to manage escalations effectively.
Strong communication and collaboration skills to work with internal teams and external partners.
Experience in knowledge management and self-service enablement.
Proven ability to analyse product and service performance and implement improvements.
This role offers the opportunity to make a significant impact by improving product support efficiency, enhancing customer satisfaction, and driving continuous improvement. If you have a passion for technical problem-solving and stakeholder collaboration, we’d love to hear from you!
Benefits
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, ****** orientation, ethnicity, religion, or disability. If you require any adjustments/assistance during the recruitment process, please reach out to careers@konicaminolta.com.au
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning, and personal Growth. Every day at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
💡 Quick Summary
Seeking a career-building opportunity? The Product Support Manager -Industrial Printing position is now open for candidates interested in the BPO Jobs sector. This role in Acton offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.