Product support specalist

Job description

Desired Candidate Profile EST/CST/PST time zone only. Working days (5 day work week) as specified by the management (Should be flexible) Strong User Focus: Interviews and Freelance Interviewer management, Explain features, troubleshooting functional and technical issues & follow-up skills; commitment to continuousimprovement. Previous Analyst/Customer Service/Help Desk experience is a must have.Strong business process aptitudeExcellent communication skills with strong verbal and written English skills a MUSTRegular Graduation in any discipline from a recognized universityStrong interpersonal and problem-solving skillsGood computer troubleshooting skills (i.e. webcam and microphone connectivity via device