Job Description
RESPONSIBILITIES
• Monitor & control operational process to meet the customer demands
• Responsible for entire retail department
• Attend to all customer inquiries in a timely manner and ensure all complains are addressed and resolved
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including solving problems and complaints
• Responsible to coordinate with sales outlets staff and attend to all inquiries in a timely manner
• Monitor and control pickup and delivery process to meet the customer demands
• Assess performance of employees and identify the areas required for improvement to increase employee productivity level
• Forecast & follow-up on staffing, workload & performance result to meet business demand
REQUIREMENTS
• Up to Advance Level education or a diploma in operation / production management
• Minimum 3 years’ experience in similar capacity (experience in similar industry, laundry / hotel will be added advantage)
• Good communication skills with fluency in English and Sinhala
• Good leadership skills & employee handling ability
• Positive attitude, ability to work under pressure, good inter-personal skills and ability to work towards targets and working long hours when required
• Experience in apparel industry or training or working experience in a commercial washing plant would be an added advantage
• Ability to work long hours when needed and willingness to work on weekends
• Residing close to Colombo is preferred
Location
• Monitor & control operational process to meet the customer demands
• Responsible for entire retail department
• Attend to all customer inquiries in a timely manner and ensure all complains are addressed and resolved
• Communicate customer issues with the operations team and devise ways of improving the customer experience, including solving problems and complaints
• Responsible to coordinate with sales outlets staff and attend to all inquiries in a timely manner
• Monitor and control pickup and delivery process to meet the customer demands
• Assess performance of employees and identify the areas required for improvement to increase employee productivity level
• Forecast & follow-up on staffing, workload & performance result to meet business demand
REQUIREMENTS
• Up to Advance Level education or a diploma in operation / production management
• Minimum 3 years’ experience in similar capacity (experience in similar industry, laundry / hotel will be added advantage)
• Good communication skills with fluency in English and Sinhala
• Good leadership skills & employee handling ability
• Positive attitude, ability to work under pressure, good inter-personal skills and ability to work towards targets and working long hours when required
• Experience in apparel industry or training or working experience in a commercial washing plant would be an added advantage
• Ability to work long hours when needed and willingness to work on weekends
• Residing close to Colombo is preferred
Location
💡 Quick Summary
Seeking a career-building opportunity? The Production Executive | Retail Operation position is now open for candidates interested in the MIS Executive sector. This role in Colombo offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
