Job Description
Production Support – Core Banking and PL/ SQL
Our Team
We work for one of the largest multi-national banks (Client) with presence across the globe. We work on providing L1 support for a core-banking application for the Client.
We are responsible for
First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users),
Providing functional clarifications
Customer interactions and Respond SLA
Looking for L1 Production Support who would be responsible for:
Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Clarify user queries
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in 16 X 6 shift-based environment, and support implementations
Investigate production issues, respond based on production incident as per the SLA
Your Opportunity
You will be responsible for applying your extensive hands-on support knowledge in providing L1 Functional and technical support for core-banking application. You would be responsible for First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users)
Your Qualifications
Any Computer Science based graduation
3+ years’ experience in IT Industry
Prior hand-on production support experience in Core Banking Applications
Coding and design skills in Oracle SQL & PL/SQL
Knowledge of UNIX is an added advantage
Be able to work in fast pace and high-pressure working environment
Willing to work in 16 X 6 shift-support model
Our Ideal Candidate
3+ years’ experience in IT Industry
Prior hand-on production support experience in Core Banking Applications
Coding and design skills in Oracle SQL & PL/SQL
Knowledge of UNIX is an added advantage
Your Responsibilities
As an integral part of the L1 support team you will be responsible for the following –
Act as single point of contact for clients, handling calls, tickets and e-mails
Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Record and track requests, incidents and complaints, keeping clients and stakeholders informed on status and progress
Clarify user queries
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in 16 X 6 shift-based environment, and support implementations
Investigate production issues, respond based on production incident as per the SLA.
Make an initial assessment of requests and incidents, attempting to resolve them or escalating them to second level support and/or triggering incident management and change management processes when required
Manage the requests life cycle including closure and verification
Our Team
We work for one of the largest multi-national banks (Client) with presence across the globe. We work on providing L1 support for a core-banking application for the Client.
We are responsible for
First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users),
Providing functional clarifications
Customer interactions and Respond SLA
Looking for L1 Production Support who would be responsible for:
Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Clarify user queries
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in 16 X 6 shift-based environment, and support implementations
Investigate production issues, respond based on production incident as per the SLA
Your Opportunity
You will be responsible for applying your extensive hands-on support knowledge in providing L1 Functional and technical support for core-banking application. You would be responsible for First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users)
Your Qualifications
Any Computer Science based graduation
3+ years’ experience in IT Industry
Prior hand-on production support experience in Core Banking Applications
Coding and design skills in Oracle SQL & PL/SQL
Knowledge of UNIX is an added advantage
Be able to work in fast pace and high-pressure working environment
Willing to work in 16 X 6 shift-support model
Our Ideal Candidate
3+ years’ experience in IT Industry
Prior hand-on production support experience in Core Banking Applications
Coding and design skills in Oracle SQL & PL/SQL
Knowledge of UNIX is an added advantage
Your Responsibilities
As an integral part of the L1 support team you will be responsible for the following –
Act as single point of contact for clients, handling calls, tickets and e-mails
Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
Record and track requests, incidents and complaints, keeping clients and stakeholders informed on status and progress
Clarify user queries
Solve production down situations under tight SLA deadlines
Root cause and problem resolution follow-up
Perform scheduled health check tasks across applications and raise alerts in case required.
Able to work in 16 X 6 shift-based environment, and support implementations
Investigate production issues, respond based on production incident as per the SLA.
Make an initial assessment of requests and incidents, attempting to resolve them or escalating them to second level support and/or triggering incident management and change management processes when required
Manage the requests life cycle including closure and verification
💡 Quick Summary
Seeking a career-building opportunity? The Production L1 Support | Flexcube position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
