Production Lead - Web Operations

"As a Production Lead in the Shared Services Web Publishing team, you will play a pivotal role in delivering high-quality digital experiences across a network of 56+ multinational websites. You will lead the execution of web content publishing, ensuring adherence to UX and authoring standards, while managing timelines, stakeholder expectations, and process optimization. This role requires a strong understanding of enterprise content management systems (preferably AEM), global publishing workflows, strong communication and cross-functional collaboration.

You will be a strong partner of a global Web Operations team that supports the authoring, localization, and activation of web content, driving consistency, scalability, and operational excellence across markets worldwide"

"

• Lead the end-to-end publishing process for global, localized and local web content, including backlog management, its prioritization, escalations, translation coordination, quality assurance, and go-live execution.

• Ensure all content meets UX and AEM authoring standards and is aligned with brand and compliance guidelines.

• Collaborate with stakeholders across global marketing, IT, and translation teams to ensure timely and accurate content delivery.

• Monitor publishing SLAs and KPIs, proactively identifying and resolving bottlenecks or quality issues.

• Maintain publishing documentation, including SOPs, process maps, and training materials.

• Support the onboarding and mentoring of new publishers and super users; contribute to continuous training programs.

• Participate in operational reviews, gemba walks, and business reviews to drive transparency and performance improvements

• Use tools like Power BI, Percolate, Workfront and AEM to track publishing health, manage workflows, and report on performance.

• Optimize team workload and resource distribution to maximize efficiency. Support budgeting efforts by aligning production needs with available resources"

Qualifications

Minimum Graduate/post-graduate

"

• 5+ years of experience in digital content publishing, preferably in a multinational or shared services environment.

Skills

• Skilled in managing projects, publishing workflows, task prioritization, and cross-functional collaboration using tools like Jira, Workfront, or equivalent.

• Hands-on experience with Adobe Experience Manager (AEM) or similar CMS platforms.

• Experience in applying Continuous Improvement methodology (A3, gemba, VSM, PDCA, RCA, etc.) in office environment

• Understanding of Scrum/agile methodology

• Strong understanding of web standards, UX principles, and SEO best practices.

• Excellent organizational and communication skills; ability to manage multiple priorities and stakeholders.

• Experience with translation workflows and tools (e.g., GlobalLink, Workfront) is a plus.

• Analytical mindset with the ability to interpret data and drive process improvements.

• Fluent in English"

"Proficient knowledge of Content Management tool (preferred AEM)

Basic understanding of HTML5

Familiarity with responsive design principles

Well versed with Project & Workflow Management

Quality Assurance & Testing"

"

• Self-starter with a passion for digital excellence and operational rigor.

• Able to articulate technical and creative concepts and requirements to a variety of audiences

• Comfortable working in a fast-paced, matrixed environment with global stakeholders and diverse cultures

• Solid presentation skills and experience successfully pitching new ideas;

• Strong ability to influence with excellent written & oral communication skills.

• Committed to continuous learning and knowledge sharing within the team.

• Accountable"