Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in India and as such all normal working days must be carried out in India.

Join us as a Production Management Specialist

We’ll look to you to support the provision of the day-to-day technology based services across infrastructure platforms
You’ll be a central point of customer contact and third level support, including providing your specialist knowledge to our incident management and request fulfilment processes
It’s an opportunity to deliver high quality service, and to help define and drive the platform's future direction
This role is available at associate vice president level
What you'll do
As a Production Management Specialist, you’ll be providing technical expertise in support of IT systems and acting as a recognised subject matter expert in one or more technology platforms. You’ll be collaborating with and influencing colleagues and stakeholders across the bank and third party suppliers on the area of specialist knowledge service, ensuring the timely delivery of solutions which support the business.

You’ll also be:

Participating in the introduction into operation and hand-over to support new systems and developments
Undertaking ongoing evaluation and analysis of current capacity to provide the required performance, liaising with other technology representatives to optimise value to the business
Contributing to the management of inbound work requests and ensuring prioritisation and scheduling of work against agreed business schedules
Helping to make sure that resilient applications and infrastructure and recovery plans meet the business recovery requirements
The skills you'll need
We’re looking for someone with a technical understanding, including platform, technology, products and domains. You’ll need advanced knowledge of one or more service management disciplines such as incident, problem, change IT, continuity or capacity. Salesforce admin knowledge paired with a Salesforce certification would be an advantage.

You’ll also demonstrate:

Experience of Salesforce CRM support and CRM knowledge with L2 support activities and related processes
Knowledge of relevant industry standard tools and processes
Good written and verbal communication skills
Strong interpersonal skills