Job Description
TEOCO is seeking a diligent, customer-focused Production Support Engineer to join our operations team. This role is an excellent opportunity to support mission-critical production systems, build deep technical troubleshooting skills, and collaborate with cross-functional teams to ensure high availability and reliability of our software products. The Production Support Engineer will monitor system health, investigate and resolve incidents, and participate in continuous improvement efforts to reduce recurring issues and improve operational processes.
Key Responsibilities
Perform installation, upgrade, configuration, and monitoring of TEOCO and third-party applications (e.g., Citrix, Oracle, Apache/Tomcat)
Develop and manage system monitoring, automation, and alert/notification tools
Conduct root cause analysis and diagnostics for production system issues
Support administration of Windows-based servers and environments
Troubleshoot and resolve end-user issues independently and efficiently
Monitor and maintain Python-based RPA tools in the production environment
Ensure smooth functioning of live applications and systems
Coordinate with internal and external stakeholders for issue resolution
Provide support during shifts, including occasional night or weekend work
Required Skills & Competencies
Strong analytical and problem-solving skills
Proficiency in Python scripting/programming and debugging
Experience with PL/SQL and database queries
Good understanding of Windows operating systems
Knowledge of networking concepts (TCP/IP, DNS, DHCP)
Experience in managing applications in a live/production environment
Ability to perform root cause analysis and troubleshooting
Familiarity with system monitoring and automation tools
Strong attention to detail and ability to work independently
Good communication and interpersonal skills
Ability to interact confidently with internal and external stakeholders
Willingness to work in shifts and support production environments
Preferred Skills
Experience with Citrix environments
Working knowledge of Linux/Unix system
Key Responsibilities
Perform installation, upgrade, configuration, and monitoring of TEOCO and third-party applications (e.g., Citrix, Oracle, Apache/Tomcat)
Develop and manage system monitoring, automation, and alert/notification tools
Conduct root cause analysis and diagnostics for production system issues
Support administration of Windows-based servers and environments
Troubleshoot and resolve end-user issues independently and efficiently
Monitor and maintain Python-based RPA tools in the production environment
Ensure smooth functioning of live applications and systems
Coordinate with internal and external stakeholders for issue resolution
Provide support during shifts, including occasional night or weekend work
Required Skills & Competencies
Strong analytical and problem-solving skills
Proficiency in Python scripting/programming and debugging
Experience with PL/SQL and database queries
Good understanding of Windows operating systems
Knowledge of networking concepts (TCP/IP, DNS, DHCP)
Experience in managing applications in a live/production environment
Ability to perform root cause analysis and troubleshooting
Familiarity with system monitoring and automation tools
Strong attention to detail and ability to work independently
Good communication and interpersonal skills
Ability to interact confidently with internal and external stakeholders
Willingness to work in shifts and support production environments
Preferred Skills
Experience with Citrix environments
Working knowledge of Linux/Unix system
💡 Quick Summary
Seeking a career-building opportunity? The Production Support Engineer position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.