Job Title: Production Support Engineer

Location: Bangalore

Role Description

This is a production support role. The role is essential for ensuring production platform stability in the Bank. To accomplish Production Stability objective, the Associate Engineer ensures expeditious and appropriate resolution for issues. They proactively identify potential issues that may impact business. The role requires engagement with wide cross section of teams required to for resolving an issue. The Associate Engineer builds robust and reliable Production Monitoring solutions and effectively automate any recurring manual activities. The candidate strives to risks from BAU, including automating manual tasks as well as preventing new manual tasks from cropping up as a part of a development change.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy.

Best in class leave policy.
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Flexible working arrangements
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above
Your key responsibilities:

SL2 Technical Support
The primary responsibility of the candidate will be to provide fast-paced SL2 technical support for all applications used by the Reconciliation domain under Regulatory Cross Product Technology.
Additionally, managing a tech stack of UNIX/Linux application servers, Oracle RDBMS, Middleware built on Java with an emphasis on using & refining Geneos monitoring to proactively maintain stability.
Relationship Management
There is a significant amount of day to day relationship management involved in this role in order to provide excellent service, concentrating especially on the values core to the bank.
Work with wide cross section of teams, including SL3, Development, QA and central platform teams, effectively manage their expectations.
Incident Management
Create and manage high priority incident tickets. Work with members of the team and developers to resolve incidents, ensuring that affected users & management are always kept informed.
On-call support will be required on a rota basis both during the week and at weekends
Change Management
Working with developers to validate software releases ensuring advanced warning, appropriate technical and user testing has been completed.
Ensuring that runbooks and information critical to successful release management are in place in advance of work occurring.
Ensuring application monitoring is kept in line with application releases and change.
Problem Management
Ownership of problem tickets that have been raised for application set.
Collaborate with technology partners to provide resolution for open problems or ensure that the appropriate parties have been tasked with doing so.
Ensures PIR reporting and Root Cause Analysis
Assists with the implementation of agreed remedies and preventative measures.
Continual Service Management Process Improvement & Reporting
In the area of service quality and management, the role will involve;
Identify process improvements in the regional and global support models and assist in implementation
Work with project managers on the introduction and supportability of new services and systems
Produce MIS reports on the overall quality of services
Follow up and resolve service quality issues
Your skills and experience:

Working Experience in Oracle RDBMS, Unix/Linux environment, Control-M and Geneos
Strong Scripting Experience in Shell or Java or Python
Working Knowledge of Oracle Management, SQL scripts, performance mgmt.
Strong knowledge of configuration management tools like Ansible (preferred)
Working experience in financial institution (preferred) in providing IT support and dealing with business users on support or requirement gathering
Work with teams across countries, regions and time zones with a broad range of cultures and technical expertise.
Ability to manage ambiguity, risk, and changing direction of projects and strategies.
Ability to work in a fast paced environment with competing and alternating priorities with a constant focus on delivery.
Ability to balance business demands and IT fulfilment in terms of standardisation, reducing risk and increasing IT flexibility.
Experience in IT delivery in a large enterprise working on mission-critical IT systems support, working in an Agile environment (preferred)
Experience of working in a delivery model based on agreed Service Level agreements and working to continuously improve the efficiency and quality of service delivered.
Exposure to Agile Framework and Agile way of working
Exposure to tools like JIRA, BitBucket, Confluence, TEAMCITY/Jenkins/Artifactory/Sonar
GCP familiarity or even Associate Engineer Certification
Demonstrate high standards of client centricity to provide appropriate solutions to existing issues and proactively address potential issues.
Absolute adherence to established Incident Management and Change Management processes.
Challenges the ‘status quo’ and influences key stakeholders to ensure industry best practice is adhered to within their area of expertise.
Builds, captures and manages the transfers of knowledge across the Professional community.
Demonstrate strong documentation acumen/ skills to effectively preserve learning.
How we’ll support you

Training and development to help you excel in your career
Flexible working to assist you balance your personal priorities
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs
About us and our teams

Deutsche Bank is the leading German bank with strong European roots and a global network.

Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.