Job Description
About PayU
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here
Key Responsibilities
24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
Fast and effective response to service failure Alerts and Notifications from a range of systems.
Impact and Severity Assessments of service failures, both internal and external stakeholders.
Management of Bank/PG’s downtime or other services against SLA Targets. Escalation of downtime within the bank/PG’s, as well as internally.
Accurately tracking on progress and escalations on issues & internal ticketing systems
Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.
Notifying merchants via email of any planned maintenance, either internal or Bank/PG.
Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
Hands on experience on Database (SQL)
Hands on experience on Python, shell scripting.
Software Development in terms of automating repeatable Operations tasks (TOIL).
SRE Metrics & Monitoring Strategy (SLI, SLO, etc.).
Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.
Must have:
Excellent communication skills
Patient & friendly attitude with excellent interpersonal skill
Ability to work on own initiative, working to and meeting tight deadlines
Flexible and able to work within a 24/7/365 shift pattern & rotational shifts.
Advance Knowledge of SQL/Linux, Python/shell scripting or any code expertise
Should have knowledge of payment flow/process.
Experience of 3-5 years.
Must have SRE background more focused on automation.
Sense of humour
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.
As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.
Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here
Key Responsibilities
24x7x365 on call support (in rotation) to manage and execute on the Incident Management process.
Fast and effective response to service failure Alerts and Notifications from a range of systems.
Impact and Severity Assessments of service failures, both internal and external stakeholders.
Management of Bank/PG’s downtime or other services against SLA Targets. Escalation of downtime within the bank/PG’s, as well as internally.
Accurately tracking on progress and escalations on issues & internal ticketing systems
Updating merchants/internal stakeholders on the status of any service outage, either directly by phone and email or via the ticketing tool.
Notifying merchants via email of any planned maintenance, either internal or Bank/PG.
Managing the outcomes of Reason for Outage (RFO/RCA) and Major Incident Reports (MIR) both internally and externally.
Hands on experience on Database (SQL)
Hands on experience on Python, shell scripting.
Software Development in terms of automating repeatable Operations tasks (TOIL).
SRE Metrics & Monitoring Strategy (SLI, SLO, etc.).
Schedule and lead all continuous improvement activities, including Incident reviews, Change implementation reviews, TOIL automation candidate areas etc.
Based on post-incident reviews, he/she will need to optimize the Software Development Life Cycle (SDLC) to boost service reliability.
To ensure a seamless flow of information between teams, site reliability engineer job may require documenting the knowledge gained.
Must have:
Excellent communication skills
Patient & friendly attitude with excellent interpersonal skill
Ability to work on own initiative, working to and meeting tight deadlines
Flexible and able to work within a 24/7/365 shift pattern & rotational shifts.
Advance Knowledge of SQL/Linux, Python/shell scripting or any code expertise
Should have knowledge of payment flow/process.
Experience of 3-5 years.
Must have SRE background more focused on automation.
Sense of humour
About us:
At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in 18 high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more www.payu.com
Our Commitment To Building A Diverse And Inclusive Workforce
As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.
💡 Quick Summary
Seeking a career-building opportunity? The Production Support Engineer|Monitoring | position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
