Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role, you will:
Engage with different stakeholders to identify the business impact of the incidents and provide regular, clear and concise updates to the business and IT management
Drive Incident Reviews and Service Improvement Programs
Encourage and promote a continuous improvement mind-set related to Support related Services (tools, processes, knowledge documentation)
Work very closely with other global teams executing the departmental objectives
Work closely with the team to review any change activities to ensure they adhere to HSBC policy, procedures and control requirements and raise any concerns by proactively involving different parties to discuss and resolve
Work on flexible working hours to support major incidents and participate regular global team meetings
Be able to extend support during non-office hours and holidays.
Be flexible and adaptable in an environment of constantly changing priorities
Communicating with various Business & IT teams.
Exhibit Flexibility to work in shifts and provide on-call support.
Excellent problem solving and root-cause investigation skills are essential. Familiarity with Incident / Problem / Change Management procedures is preferable.
Ability to work effectively and professionally under pressure
Requirements
To be successful in this role, you should meet the following requirements:
ITIL Accreditation desirable
Proven experience in Production Support & Service Management within the Corporate Banking domain (specifically Payments / Channels sub-domain will be preferred)
Experience in working in a devops support model
Be comfortable in facing off to senior stakeholders both within the business and IT (Directors / Managing Directors)
Knowledge and understanding of IT Infrastructure is essential
Knowledge of Banking Payment Systems or Banking Domain is preferred
Minimum 10 years’ experience at IT management level
Strong attention to detail coupled with an ability to understand and succinctly explain complex information
Clear & concise written and verbal communication skills and ability to engage with diverse stakeholders across the region.
Familiarity with Incident / Problem / Change and Release Management procedure and disaster recovery is preferable
Excellent problem solving and negotiation skills
Open-minded, solutions oriented, and a true team player – gaining energy through collaboration with others
Good to have Requirements
Knowledge of SQL, JAVA/J2EE, Unix, Oracle, MQ and Open-systems(Websphere) are preferred.
Knowledge of AppDynamics, Splunk, Geneos, desirable Knowledge of Network are preferred.
Knowledge of Mainframe (CICS/DB2/COBOL/MQ/TWS/SPUFI) are preferred.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Lead Consultant Specialist
In this role, you will:
Engage with different stakeholders to identify the business impact of the incidents and provide regular, clear and concise updates to the business and IT management
Drive Incident Reviews and Service Improvement Programs
Encourage and promote a continuous improvement mind-set related to Support related Services (tools, processes, knowledge documentation)
Work very closely with other global teams executing the departmental objectives
Work closely with the team to review any change activities to ensure they adhere to HSBC policy, procedures and control requirements and raise any concerns by proactively involving different parties to discuss and resolve
Work on flexible working hours to support major incidents and participate regular global team meetings
Be able to extend support during non-office hours and holidays.
Be flexible and adaptable in an environment of constantly changing priorities
Communicating with various Business & IT teams.
Exhibit Flexibility to work in shifts and provide on-call support.
Excellent problem solving and root-cause investigation skills are essential. Familiarity with Incident / Problem / Change Management procedures is preferable.
Ability to work effectively and professionally under pressure
Requirements
To be successful in this role, you should meet the following requirements:
ITIL Accreditation desirable
Proven experience in Production Support & Service Management within the Corporate Banking domain (specifically Payments / Channels sub-domain will be preferred)
Experience in working in a devops support model
Be comfortable in facing off to senior stakeholders both within the business and IT (Directors / Managing Directors)
Knowledge and understanding of IT Infrastructure is essential
Knowledge of Banking Payment Systems or Banking Domain is preferred
Minimum 10 years’ experience at IT management level
Strong attention to detail coupled with an ability to understand and succinctly explain complex information
Clear & concise written and verbal communication skills and ability to engage with diverse stakeholders across the region.
Familiarity with Incident / Problem / Change and Release Management procedure and disaster recovery is preferable
Excellent problem solving and negotiation skills
Open-minded, solutions oriented, and a true team player – gaining energy through collaboration with others
Good to have Requirements
Knowledge of SQL, JAVA/J2EE, Unix, Oracle, MQ and Open-systems(Websphere) are preferred.
Knowledge of AppDynamics, Splunk, Geneos, desirable Knowledge of Network are preferred.
Knowledge of Mainframe (CICS/DB2/COBOL/MQ/TWS/SPUFI) are preferred.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by – HSBC Software Development India
💡 Quick Summary
Seeking a career-building opportunity? The Production Support |Lead Consultant Specialist| | Wholesale IT| ID| 0000J6BP position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
