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Production Support

Place of work Mumbai
Contract type -
Start date -
Salary -

Job details

Job description, work day and responsibilities

Roles & Responsibilities:
• Provides production user support for the Salesforce system in Admin Role
• Experienced and has strong familiarity with Lightning, Reports, Workflows and Security.
• Experience with integration between various systems, platforms and data migration (Data loader and Workbench).
• Tracks and responds to inquiries, problems and request for information.
• Track, monitor and resolve production tickets on timely manner within SLA.
• Identifies problem causes and provides resolution or escalation.
• Salesforce admin responsibilities such as data migration or manipulation.
• Knowledge of APEX and SOQL although advance coding skills not required.
• Ability to read, analyse logs and pinpoint the issue.
• Raise Case with Salesforce in case of issues with Salesforce.

Educational Qualifications:
• Bachelor’s degree in computer science., B.Tech or above

Experience:
• Minimum 2 – 3 years of experience in production support of Salesforce Admin Role.
• Hands on experience with SOQL, Reports, Workbench and Data loader.
• Very good understanding of Salesforce security.
• Experience in ticketing system such Service Now or any other

Company address

India
Maharashtra
Mumbai Show on map Get directions
Company Name: IDFC FIRST Bank Limited
You will be redirected to another website to apply.
Apply on Website
Offer ID: #440860, Published: 5 days ago, Company registered: 2 years ago

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