Production Support

Roles & Responsibilities:

• Provides production user support for the Salesforce system in Admin Role

• Experienced and has strong familiarity with Lightning, Reports, Workflows and Security.

• Experience with integration between various systems, platforms and data migration (Data loader and Workbench).

• Tracks and responds to inquiries, problems and request for information.

• Track, monitor and resolve production tickets on timely manner within SLA.

• Identifies problem causes and provides resolution or escalation.

• Salesforce admin responsibilities such as data migration or manipulation.

• Knowledge of APEX and SOQL although advance coding skills not required.

• Ability to read, analyse logs and pinpoint the issue.

• Raise Case with Salesforce in case of issues with Salesforce.

Educational Qualifications:

• Bachelor’s degree in computer science., B.Tech or above

Experience:

• Minimum 2 – 3 years of experience in production support of Salesforce Admin Role.

• Hands on experience with SOQL, Reports, Workbench and Data loader.

• Very good understanding of Salesforce security.

• Experience in ticketing system such Service Now or any other