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Production Support Technician I
FIS Global
Mumbai, Maharashtra
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7 hours ago
Full–time
Position Type: Full time • Type Of Hire: Experienced (relevant combo of work and education) • Education Desired: General Equivalency Diploma • Travel Percentage: 0% GENERAL DUTIES & RESPONSIBILITIES - Maintains scheduling system and new/improved work procedures for processing environment. - Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments. - Makes effective use of tools and resources, such as DDF, BBI, Control, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, What's UP Gold, Glance Plus, Voiceplan, ECS/Control, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems. Utilizes manuals, write-ups and other tools as an aid in solving problems. Contacts others who are experienced in the area for problem solution ideas. Contributes to the body of knowledge by adding solutions and other information that would be useful to others. - Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job. - Analyzes and implements changes or additions to software systems and operations procedures. - Trains internal customers (employees) on changes, new systems or new procedures. - May identify new tools, technology or processes that improve overall processing environment or processing efficiency. - Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate. - Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing. - Typically supports production environments but may support only non-production environments. - Completes project assignments and special projects commensurate with job expectations. - Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES - Knowledge of company software products - Knowledge of mainframe and/or open systems operating systems - Ability to effectively use production control tools and resources for mainframe and/or open system processing environments - Excellent customer service skills that build high levels of customer satisfaction for internal and external customers - Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors - Willingly shares relevant technical and/or industry knowledge and expertise to other resources - Excellent problem-solving, team and time management skills - Is resourceful and proactive in gathering information and sharing ideas FIS JOB LEVEL DESCRIPTION Entry level role. Basic skills with moderate level of proficiency. Has general understanding of processes, tools and practices in one or more technical processing environments. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of production/operations support or computer operations experience. • Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. • Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass
Production Support Technician I
FIS Global
Mumbai, Maharashtra
Apply
7 hours ago
Full–time
Position Type: Full time • Type Of Hire: Experienced (relevant combo of work and education) • Education Desired: General Equivalency Diploma • Travel Percentage: 0% GENERAL DUTIES & RESPONSIBILITIES - Maintains scheduling system and new/improved work procedures for processing environment. - Researches and resolves user problems as well as issues and problems with software systems, operations processing and assigned processing environments. - Makes effective use of tools and resources, such as DDF, BBI, Control, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, What's UP Gold, Glance Plus, Voiceplan, ECS/Control, Networker, ADSM, pcANYWHERE, ACSLS, etc. to solve open systems production or system problems. Utilizes manuals, write-ups and other tools as an aid in solving problems. Contacts others who are experienced in the area for problem solution ideas. Contributes to the body of knowledge by adding solutions and other information that would be useful to others. - Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job. - Analyzes and implements changes or additions to software systems and operations procedures. - Trains internal customers (employees) on changes, new systems or new procedures. - May identify new tools, technology or processes that improve overall processing environment or processing efficiency. - Assists in defining external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate. - Maintains operations support disaster recovery/business continuity plans for assigned processing environments. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing. - Typically supports production environments but may support only non-production environments. - Completes project assignments and special projects commensurate with job expectations. - Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED GENERAL KNOWLEDGE, SKILLS & ABILITIES - Knowledge of company software products - Knowledge of mainframe and/or open systems operating systems - Ability to effectively use production control tools and resources for mainframe and/or open system processing environments - Excellent customer service skills that build high levels of customer satisfaction for internal and external customers - Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients, e.g., executive, management, individual contributors - Willingly shares relevant technical and/or industry knowledge and expertise to other resources - Excellent problem-solving, team and time management skills - Is resourceful and proactive in gathering information and sharing ideas FIS JOB LEVEL DESCRIPTION Entry level role. Basic skills with moderate level of proficiency. Has general understanding of processes, tools and practices in one or more technical processing environments. Generally performs single-function tasks that tend to be of small to moderate size and scope. Works under close to moderate supervision with limited latitude for independent judgment. Consults with senior peers on non-complex projects to learn through experience. Typically requires up to three years of production/operations support or computer operations experience. • Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. • Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. pridepass
💡 Quick Summary
Seeking a career-building opportunity? The Production Support Technician I position is now open for candidates interested in the Technician Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.