Job Description
Position Type :
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
1 - 5%
Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
• Experience with SQL, Oracle, or other relational databases for query execution and scripting.
• Familiarity with Linux/Unix and Windows server environments.
• Experience with APIs, web services, and system integrations.
• Understanding of ITIL processes (incident, problem, change management, automation).
• Perform SIT/UAT testing for all the Change Request / Incident fixes.
• Should have worked in ISO8583 Switch related Environment, IST Switch is advantageous.
• Strong communication skills to interact with technical teams and clients.
What you bring:
• Provide L2 support by investigating application errors, database issues, and system performance problems.
• Collaborate with L3 support teams to ensure proper issue escalation and resolution.
• Monitor application performance, system logs, and system memory alerts to identify potential issues.
• Perform routine maintenance DR DRILL and apply patches or updates as needed.
• Ensure UAT simulations and deployments.
• Ensure that SIT is diligently performed before UAT deployments.
• Support scheduled deployments, system updates, and configuration changes.
• Ensure all required Documents/Pre-Requisites are fulfilled as per Client’s CAB (change advisory board) much in advance before the deployment cycle.
• Work closely with developers, Client, and OEM vendors to resolve complex system issues within defined TAT.
• Escalate unresolved critical issues to L3 support, ensuring proper documentation and analysis by Follow defined Escalation process.
• Liaise with business users and stakeholders to provide technical insights and status updates.
Good to have::
• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
• Knowledge of financial services industry
• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
What we offer you
• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Full time
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Bachelor of Computer Engineering
Travel Percentage :
1 - 5%
Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.
What you will be doing
• Experience with SQL, Oracle, or other relational databases for query execution and scripting.
• Familiarity with Linux/Unix and Windows server environments.
• Experience with APIs, web services, and system integrations.
• Understanding of ITIL processes (incident, problem, change management, automation).
• Perform SIT/UAT testing for all the Change Request / Incident fixes.
• Should have worked in ISO8583 Switch related Environment, IST Switch is advantageous.
• Strong communication skills to interact with technical teams and clients.
What you bring:
• Provide L2 support by investigating application errors, database issues, and system performance problems.
• Collaborate with L3 support teams to ensure proper issue escalation and resolution.
• Monitor application performance, system logs, and system memory alerts to identify potential issues.
• Perform routine maintenance DR DRILL and apply patches or updates as needed.
• Ensure UAT simulations and deployments.
• Ensure that SIT is diligently performed before UAT deployments.
• Support scheduled deployments, system updates, and configuration changes.
• Ensure all required Documents/Pre-Requisites are fulfilled as per Client’s CAB (change advisory board) much in advance before the deployment cycle.
• Work closely with developers, Client, and OEM vendors to resolve complex system issues within defined TAT.
• Escalate unresolved critical issues to L3 support, ensuring proper documentation and analysis by Follow defined Escalation process.
• Liaise with business users and stakeholders to provide technical insights and status updates.
Good to have::
• Knowledge of FIS products and services; in-depth knowledge of products and services in assigned line(s) of business
• Knowledge of financial services industry
• Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
• Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
What we offer you
• An exciting opportunity be a part of World’s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on core banking/payments domain
• A broad range of professional education and personal development possibilities FIS is your final career step!
• A broad range of professional education and personal development opportunities
• Time to support charities and give back in your community
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
💡 Quick Summary
Seeking a career-building opportunity? The Production Support Technician Senior position is now open for candidates interested in the Technician Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
