Job Description
Our purpose
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
The Programme Manager is responsible for coordinating all aspects of a programme, from inception to installation. This role involves ensuring preparation/completion of large to medium inter-related projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and company budget requirements. The Programme Manager is responsible for the establishment and management of ongoing delivery outcomes under a programme of work and prioritise all projects within it
This role is based in Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
Ensure the program delivers uptime, performance, security, and cost objectives that support the organisation’s goals
Establish the governance structure, scope, success criteria
Coordinate multiple related projects and ensure integrated delivery
Translate infra strategy into a sequence of projects with clear timelines
Define escalation paths, technical review cadences, change approval processes (CAB), and vendor management governance
Manage scope with formal change control; maintain RAID logs focused on infrastructure risks (capacity, dependencies, supply chain)
Manage dependencies between multiple projects (e.g., network upgrades, server/storage builds, virtualization, security controls) and operations readiness
Provide regular status updates, risk dashboards, capacity reports, and executive summaries focusing on uptime, cost, and risk posture
Maintain RAID register and assign risk owners, track mitigations, and escalate critical issues
Enforce governance standards, change control, risk management process and regulatory/compliance requirements within programs
Quantify improvements in uptime, latency, capacity headroom, automation, and cost reductions
Document lessons learned, transition to steady-state operations, and ensure benefits are realised
Foster collaboration among team and drive alignment across line of businesses
Lead with high emotional intelligence in interactions with team members, clients, and stakeholders
Build and maintain a roadmap showing sequencing, timing and dependencies
Deliver accurate and up-to-date status on programs to inform portfolio-level decisions
Collaborate with leadership to drive strategic initiatives and communicate operational objectives effectively
Foster a health and safety culture that prioritises employee well-being and ensures that all incidents and hazards are reported per Datacom policy, making our team members feel secure and valued
What you’ll bring
Required experience:
Strong client/customer focus with proven ability to build and maintain trusted relationships
Exceptional planning and organisational skills with sharp attention to detail
Demonstrated ability to manage multiple tasks and priorities in a high-pressure environment
Strong cross-functional collaboration and negotiation skills
Proven record of delivering programs (leading multiple related projects, benefit realisation, governance) for several years
Experience supporting Sales and Presales teams with bid responses, SOWs and project variations
To be able to obtain baseline clearance or NV1, you will need to be an Australian Citizen
Nice to have:
Experience working in a variety of industries or program/project environments
Relevant program and project management qualifications or certifications (e.g. PgMP, MSP, PMP, PRINCE2, Agile)
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Here at Datacom, we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
The Programme Manager is responsible for coordinating all aspects of a programme, from inception to installation. This role involves ensuring preparation/completion of large to medium inter-related projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and company budget requirements. The Programme Manager is responsible for the establishment and management of ongoing delivery outcomes under a programme of work and prioritise all projects within it
This role is based in Adelaide. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll do
Ensure the program delivers uptime, performance, security, and cost objectives that support the organisation’s goals
Establish the governance structure, scope, success criteria
Coordinate multiple related projects and ensure integrated delivery
Translate infra strategy into a sequence of projects with clear timelines
Define escalation paths, technical review cadences, change approval processes (CAB), and vendor management governance
Manage scope with formal change control; maintain RAID logs focused on infrastructure risks (capacity, dependencies, supply chain)
Manage dependencies between multiple projects (e.g., network upgrades, server/storage builds, virtualization, security controls) and operations readiness
Provide regular status updates, risk dashboards, capacity reports, and executive summaries focusing on uptime, cost, and risk posture
Maintain RAID register and assign risk owners, track mitigations, and escalate critical issues
Enforce governance standards, change control, risk management process and regulatory/compliance requirements within programs
Quantify improvements in uptime, latency, capacity headroom, automation, and cost reductions
Document lessons learned, transition to steady-state operations, and ensure benefits are realised
Foster collaboration among team and drive alignment across line of businesses
Lead with high emotional intelligence in interactions with team members, clients, and stakeholders
Build and maintain a roadmap showing sequencing, timing and dependencies
Deliver accurate and up-to-date status on programs to inform portfolio-level decisions
Collaborate with leadership to drive strategic initiatives and communicate operational objectives effectively
Foster a health and safety culture that prioritises employee well-being and ensures that all incidents and hazards are reported per Datacom policy, making our team members feel secure and valued
What you’ll bring
Required experience:
Strong client/customer focus with proven ability to build and maintain trusted relationships
Exceptional planning and organisational skills with sharp attention to detail
Demonstrated ability to manage multiple tasks and priorities in a high-pressure environment
Strong cross-functional collaboration and negotiation skills
Proven record of delivering programs (leading multiple related projects, benefit realisation, governance) for several years
Experience supporting Sales and Presales teams with bid responses, SOWs and project variations
To be able to obtain baseline clearance or NV1, you will need to be an Australian Citizen
Nice to have:
Experience working in a variety of industries or program/project environments
Relevant program and project management qualifications or certifications (e.g. PgMP, MSP, PMP, PRINCE2, Agile)
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
💡 Quick Summary
Seeking a career-building opportunity? The Program Manager position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.