Job details
Job Type
Full-time

Full Job Description
• Experience in people management
• 3+ years experience working cross functionally with tech and non-tech teams
• Experience defining program requirements and using data and metrics to determine improvements
• 3+ years experience in program or project management

Job summary Amazon's Brand Protection (BP) program, seeks to help brands protect their intellectual property on Amazon and as a result, deliver accurate and trustworthy experiences to customers. Our WW Brand Protection programs build trust with brands by accurately representing and completely protecting their brand. We strive to be the most trusted thought leader in the space and ensure that public perception mirrors the trustworthy experience we deliver. We are looking for high-potential, flexible, innovative, and forward-thinking professional to join Amazon. Are you ready to drive high-visibility and strategic programs as well as leverage Lean methodologies to lead process improvement initiatives? Are you equally comfortable digging into business requirements as you are driving operational efficiencies? Join Amazon Business Operations team as a Program Manager. We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs. This role requires working with business teams across the company to provide data driven operations support key to the success of the initiative. You will also analyze operations’ data and processes to identify key customer issues/challenges that will help us improve our processes and provide higher value to our customers. This is an opportunity that requires a critical thinker with strong organizational, problem-solving, and communication skills. At the core of the position is passion for protecting Amazon’s reputation and the customer experience and trust. Key job responsibilities Work with product management teams to understand program requirements and jointly develop a solution which solves a larger business problem · Develop team goals and metrics that allow for accurate measurement and traction towards solving a business problem, achieve buy-in from a broad spectrum of stakeholders and actively report progress on the goals · Continuously perform data based analysis to identify issues and report key insights, subsequently building data backed business cases · Use industry proven tools such as lean/six sigma to drive operational efficiencies and quality improvement in the operations team under your purview · Develop and maintain key relationships with internal stakeholders locally and around the world · Own, help set up and scale new operations’ programs, defining processes, KPI, goals, governance and reporting About the team BPBO Vision: Our vision is to be the center of excellence for Brand Protection services that delivers best-in-class solutions to our stakeholders to build the most trustworthy marketplace in the world. We achieve this by leveraging technological tools, automated algorithms and analytics that are focused on operational excellence. Mission: Our mission is to provide a suite of brand protection services and technological solutions that enables our business partners to build and sustain an infringement free marketplace.
• Consulting experience or MBA from a top ranking institute ·
• Familiarity with Lean, Kaizen, Six Sigma concepts desired and certification is a plus
• Experience in e-commerce environment; related experience in customer protection/Trust&Safety, online Fraud prevention will be an added plus
• PMP/Prince2 certification