Job Description
ull job description
Admin / Secretarial / Office Support
Administration
Melbourne
Permanent / Full Time
13/2/2026
Work close to home with access to free parking.
Access salary packaging benefits to increase your take home pay.
The chance to be part of a purpose-driven, values-based organisation.
If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.
About the role
You will oversee and coordinate the day-to-day administrative operations of the National Epidermolysis Bullosa Dressing Scheme (NEBDS).
The NEBDS scheme supports people with epidermolysis bullosa (EB) by providing affordable access to government subsidised dressings, bandages, and ancillary products.
What you will be doing
You will be the first point of contact for the NEBDS team, playing a crucial role in facilitating smooth operations.
You will be responsible for:
Application processing and compliance: process approved NEBDS patient applications.
Customer order processing and fulfilment: process customer orders, confirm delivery details and finalise payments.
Customer scripts and product support: record, update and maintain customer scripts and assist customers with alternative product options as required.
Administration and secretariat support: provide administrative and secretariat services including scheduling meetings, coordinating logistics, preparing meeting agendas, papers and minutes, and distributing documentation as required.
Reporting, data and records management: maintain accurate and up to date records, including timely recording of service delivery interactions.
What we are looking for
Effective communication: you articulate information clearly and concisely, both verbally and in writing, while actively listening to customers, colleagues, and other stakeholders.
Customer service excellence: you exhibit a friendly and customer-oriented approach, ensuring everyone feels valued and respected during interactions.
Adaptability: you easily adjust to changes in schedule, procedures, or priorities, and maintain a positive attitude in a dynamic and sometimes unpredictable environment.
Attention to detail: you pay meticulous attention to accuracy in customer information, scheduling, and administrative tasks to ensure smooth operations.
Time management: you effectively juggle multiple tasks, prioritise responsibilities, and ensure timely completion of administrative duties.
Dependability: you consistently arrive on time, follow through on tasks, and fulfill commitments to support smooth operations.
Empathy and compassion: you demonstrate genuine concern for customer’s well-being, understand their needs, and provide a comforting and supportive atmosphere.
Confidentiality: you safeguard sensitive information and comply with privacy regulations, maintaining the highest standards of confidentiality.
If you possess the above skills and have a knowledge of Epidermolysis Bullosa (including its types, causes, and the challenges it presents to patients), knowledge of clinical aspects of EB (including wound care, pain management, and the importance of specialized dressing and treatment options for EB patients), or experience in a similar role within the Australian Healthcare system, we would love to hear from you!
Why work with us
As a valued member of our team, you have access to a range of benefits and perks to set you up for success, including:
Work close to home with access to free parking.
Access salary packaging benefits to increase your take home pay.
The chance to be part of a purpose-driven, values-based organisation that truly makes a difference.
Work with purpose
We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability. Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA and Possability Group. Read more about our story at https://www.independenceaustralia.com.au/
For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.
Commitment to diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on careers@iagroup.org.au.
Admin / Secretarial / Office Support
Administration
Melbourne
Permanent / Full Time
13/2/2026
Work close to home with access to free parking.
Access salary packaging benefits to increase your take home pay.
The chance to be part of a purpose-driven, values-based organisation.
If you want to make a difference by having a positive impact on peoples’ lives, then a career with Independence Australia Group may be for you.
About the role
You will oversee and coordinate the day-to-day administrative operations of the National Epidermolysis Bullosa Dressing Scheme (NEBDS).
The NEBDS scheme supports people with epidermolysis bullosa (EB) by providing affordable access to government subsidised dressings, bandages, and ancillary products.
What you will be doing
You will be the first point of contact for the NEBDS team, playing a crucial role in facilitating smooth operations.
You will be responsible for:
Application processing and compliance: process approved NEBDS patient applications.
Customer order processing and fulfilment: process customer orders, confirm delivery details and finalise payments.
Customer scripts and product support: record, update and maintain customer scripts and assist customers with alternative product options as required.
Administration and secretariat support: provide administrative and secretariat services including scheduling meetings, coordinating logistics, preparing meeting agendas, papers and minutes, and distributing documentation as required.
Reporting, data and records management: maintain accurate and up to date records, including timely recording of service delivery interactions.
What we are looking for
Effective communication: you articulate information clearly and concisely, both verbally and in writing, while actively listening to customers, colleagues, and other stakeholders.
Customer service excellence: you exhibit a friendly and customer-oriented approach, ensuring everyone feels valued and respected during interactions.
Adaptability: you easily adjust to changes in schedule, procedures, or priorities, and maintain a positive attitude in a dynamic and sometimes unpredictable environment.
Attention to detail: you pay meticulous attention to accuracy in customer information, scheduling, and administrative tasks to ensure smooth operations.
Time management: you effectively juggle multiple tasks, prioritise responsibilities, and ensure timely completion of administrative duties.
Dependability: you consistently arrive on time, follow through on tasks, and fulfill commitments to support smooth operations.
Empathy and compassion: you demonstrate genuine concern for customer’s well-being, understand their needs, and provide a comforting and supportive atmosphere.
Confidentiality: you safeguard sensitive information and comply with privacy regulations, maintaining the highest standards of confidentiality.
If you possess the above skills and have a knowledge of Epidermolysis Bullosa (including its types, causes, and the challenges it presents to patients), knowledge of clinical aspects of EB (including wound care, pain management, and the importance of specialized dressing and treatment options for EB patients), or experience in a similar role within the Australian Healthcare system, we would love to hear from you!
Why work with us
As a valued member of our team, you have access to a range of benefits and perks to set you up for success, including:
Work close to home with access to free parking.
Access salary packaging benefits to increase your take home pay.
The chance to be part of a purpose-driven, values-based organisation that truly makes a difference.
Work with purpose
We believe everyone should have the opportunity to participate in life and the community, regardless of ability. Our aim is to improve the quality of life and provide access to products, resources and support to allow people to make choices to enhance their well-being and lifestyle, whether it’s in their own home, local community or in our residential facilities.
As a social enterprise, we redistribute the surplus funds generated through the sale of over 12,000 healthcare products, mobility aids, and equipment into programs that support people living with disability. Independence Australia Group includes Independence Australia, Zest Care, SASI, AQA and Possability Group. Read more about our story at https://www.independenceaustralia.com.au/
For a rewarding career where you can make a real difference and positive impact on peoples’ lives, APPLY NOW.
Commitment to diversity
Independence Australia Group is an equal opportunity employer and believe our people should reflect the diverse communities we operate in. We encourage applications from people with a disability, CALD, LGBTQIA+ and Aboriginal and Torres Strait Islander peoples to apply. If you have any questions about accessibility during recruitment or about the workplace, please contact our People Experience team on careers@iagroup.org.au.
💡 Quick Summary
Seeking a career-building opportunity? The Program Officer - NEBDS position is now open for candidates interested in the MIS Executive sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.