Job Description
Job Role
The Programme Manager, FC Professional Excellence, is a permanent role that requires strategic thinking, and appropriate knowledge and experience in FCC, the appropriate risk management thereof, FCC training process (CADDIE or similar), programme management and good communication skills. This position will be part of the Financial Crime Professional Excellence team, with responsibilities to deliver the strategy for FCC Training and Awareness.
This position will uphold the requirements of the FCC Risk Policy and Standards, Policy Assurance, Regulatory Compliance, Process Management, Reporting and Management Information.
Strategy
Act as a Programme Manager for FCC Learning programmes and perform other supporting tasks for the FCC Learning Curriculum Manager.
Assist in preparing FCC learning content aligned to FCC taxonomies.
Work closely with the Curriculum Manager, Head of FC Professional Excellence, Group / Regional and other stakeholders, and the FCC Centre of Excellence teams in delivering the Bank’s strategic intent.
Work closely with the FCC SMEs and external parties and other stakeholders to manage FCC Risk content in various Learning initiatives.
Business
This position will adhere to the FCC policy and standards, execute training, and drive awareness, and communicate FCC risk to leadership teams. The successful candidate will work closely with stakeholders to
Manage the FCC Learning programmes
Establish / support a roadmap for enterprise training and awareness
Communicate FCC-related changes to laws, rules, regulations
Provide insightful information to enable stakeholders
Processes
The major functional activities that this role includes
Project Management
Assess FCC training needs across the organisation and propose a strategy to address identified gaps.
Manage project timelines including vendor management and invoicing.
Assist in building risk-based FCC training programs in consultation with the stakeholders, across products and FCC risks.
Develop and implement a roadmap of FCC curriculum across 2nd Line risk practitioners, including were agreed prior, tracking of participant assessments.
Assist in delivering targeted training and awareness programs to staff and internal stakeholders (Functions).
Set satisfaction measures, and self-direct improvement of satisfaction scores for repeat programmes.
Internal and External Awareness
Collaborate with business / function stakeholders to develop and support FCC awareness campaigns for internal and external audience; includes but not limited to content management of FC PE Bridge page, discover channels and SC website.
Maintain all core FCC-related documents, including policies / standards / processes on the SP / Bridge / discover.
Provide support in communicating new / revised guidances for policies and standards.
Support opportunities for external outreach.
Management Information
Collate and manage information to CFCC leadership and management teams to aid decision making and support.
People and Talent
Support FCC training programs to meet the training needs of CFCC.
Assist with refreshing training course content / materials to support closing of FCC capability gaps.
Assist in designing a training plan to ensure training programs are rolled out effectively, successfully, and timely.
Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
Participate in regulatory and supervisory meetings and consultations regarding training matters.
Risk Management
Deliver the defined aspects of the FCC Learning role to support the Group's FCC risk management approach and objectives.
Support the FCC learning agenda in accordance with the defined FCC Framework and associated Policy and Standards; and ensure that issues are identified, escalated, and addressed as appropriate.
Any other functions / support as required or delegated by the Head, Financial Crime Professional Excellence.
Governance
Execute CADDIE Learning Governance, Frameworks and Models
Abide by the Bank’s CADDIE Learning Framework to develop and deliver effective FCC training programs to meet the training needs of the business.
Advise on Learning for FCC Products
Evaluate products, services, geographies, and customer segments of the bank that might be vulnerable to FCC and regulatory risks.
Manage FCC Regulatory Relationships
Participate in regulatory and supervisory meetings and consultations regarding training matters.
Project / Change Management
Communication
Define clear communication plans that outline the key communication for stakeholders, activities, channels, and frequencies.
Drive and manage project plans for learning initiatives including vendor management and invoicing.
Training
Training Needs Assessment
Implement training needs assessment to address capability gaps.
Training Strategy
Develop regional FCC training content and strategy to support capability gaps.
Where required, work with vendors to design and develop e-learning, videos, and other online material.
Training Plan
Define clear training plans that outline the key training activities, curriculum, timeline, stakeholders, milestones, and deliverables.
Key Stakeholders
Senior CFCC and Regional FCC Subject Matter Experts
Learning Programme Directors
FC Professional Excellence team
FCC / CFCC teams
People Capability Teams / Learning Operations
Enterprise Risk Management
Business and Functions stakeholders
Other Responsibilities
Promote Group Values
Do the right thing - Be brave, be the change; Think client; Live with integrity
Never Settle - Continuously improve and innovate; Simplify; Learn from your successes and failures
Better together - See more in others; How can I help? Build for the long term
Our Ideal Candidate
Bachelor’s degree in Economics, Law, Risk Management, Psychology and / or Business Management.
5 years of experience in a training / communications / creative role in an international organisation is an advantage.
Good understanding of FCC, Compliance, banking operations, functions, processes, risks, threats and internal controls.
Excellent written and communication skills; with expert knowledge of Microsoft PowerPoint.
Strong leadership, negotiation, program management and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
Role Specific Technical Competencies
FCC Knowledge
Execute CADDIE Learning Governance, Frameworks and Models
Project Management
Knowledge of Excel, Powerpoint
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
The Programme Manager, FC Professional Excellence, is a permanent role that requires strategic thinking, and appropriate knowledge and experience in FCC, the appropriate risk management thereof, FCC training process (CADDIE or similar), programme management and good communication skills. This position will be part of the Financial Crime Professional Excellence team, with responsibilities to deliver the strategy for FCC Training and Awareness.
This position will uphold the requirements of the FCC Risk Policy and Standards, Policy Assurance, Regulatory Compliance, Process Management, Reporting and Management Information.
Strategy
Act as a Programme Manager for FCC Learning programmes and perform other supporting tasks for the FCC Learning Curriculum Manager.
Assist in preparing FCC learning content aligned to FCC taxonomies.
Work closely with the Curriculum Manager, Head of FC Professional Excellence, Group / Regional and other stakeholders, and the FCC Centre of Excellence teams in delivering the Bank’s strategic intent.
Work closely with the FCC SMEs and external parties and other stakeholders to manage FCC Risk content in various Learning initiatives.
Business
This position will adhere to the FCC policy and standards, execute training, and drive awareness, and communicate FCC risk to leadership teams. The successful candidate will work closely with stakeholders to
Manage the FCC Learning programmes
Establish / support a roadmap for enterprise training and awareness
Communicate FCC-related changes to laws, rules, regulations
Provide insightful information to enable stakeholders
Processes
The major functional activities that this role includes
Project Management
Assess FCC training needs across the organisation and propose a strategy to address identified gaps.
Manage project timelines including vendor management and invoicing.
Assist in building risk-based FCC training programs in consultation with the stakeholders, across products and FCC risks.
Develop and implement a roadmap of FCC curriculum across 2nd Line risk practitioners, including were agreed prior, tracking of participant assessments.
Assist in delivering targeted training and awareness programs to staff and internal stakeholders (Functions).
Set satisfaction measures, and self-direct improvement of satisfaction scores for repeat programmes.
Internal and External Awareness
Collaborate with business / function stakeholders to develop and support FCC awareness campaigns for internal and external audience; includes but not limited to content management of FC PE Bridge page, discover channels and SC website.
Maintain all core FCC-related documents, including policies / standards / processes on the SP / Bridge / discover.
Provide support in communicating new / revised guidances for policies and standards.
Support opportunities for external outreach.
Management Information
Collate and manage information to CFCC leadership and management teams to aid decision making and support.
People and Talent
Support FCC training programs to meet the training needs of CFCC.
Assist with refreshing training course content / materials to support closing of FCC capability gaps.
Assist in designing a training plan to ensure training programs are rolled out effectively, successfully, and timely.
Develop communications strategies and plans that deliver timely and relevant messages to the right stakeholders through appropriate activities and channels.
Participate in regulatory and supervisory meetings and consultations regarding training matters.
Risk Management
Deliver the defined aspects of the FCC Learning role to support the Group's FCC risk management approach and objectives.
Support the FCC learning agenda in accordance with the defined FCC Framework and associated Policy and Standards; and ensure that issues are identified, escalated, and addressed as appropriate.
Any other functions / support as required or delegated by the Head, Financial Crime Professional Excellence.
Governance
Execute CADDIE Learning Governance, Frameworks and Models
Abide by the Bank’s CADDIE Learning Framework to develop and deliver effective FCC training programs to meet the training needs of the business.
Advise on Learning for FCC Products
Evaluate products, services, geographies, and customer segments of the bank that might be vulnerable to FCC and regulatory risks.
Manage FCC Regulatory Relationships
Participate in regulatory and supervisory meetings and consultations regarding training matters.
Project / Change Management
Communication
Define clear communication plans that outline the key communication for stakeholders, activities, channels, and frequencies.
Drive and manage project plans for learning initiatives including vendor management and invoicing.
Training
Training Needs Assessment
Implement training needs assessment to address capability gaps.
Training Strategy
Develop regional FCC training content and strategy to support capability gaps.
Where required, work with vendors to design and develop e-learning, videos, and other online material.
Training Plan
Define clear training plans that outline the key training activities, curriculum, timeline, stakeholders, milestones, and deliverables.
Key Stakeholders
Senior CFCC and Regional FCC Subject Matter Experts
Learning Programme Directors
FC Professional Excellence team
FCC / CFCC teams
People Capability Teams / Learning Operations
Enterprise Risk Management
Business and Functions stakeholders
Other Responsibilities
Promote Group Values
Do the right thing - Be brave, be the change; Think client; Live with integrity
Never Settle - Continuously improve and innovate; Simplify; Learn from your successes and failures
Better together - See more in others; How can I help? Build for the long term
Our Ideal Candidate
Bachelor’s degree in Economics, Law, Risk Management, Psychology and / or Business Management.
5 years of experience in a training / communications / creative role in an international organisation is an advantage.
Good understanding of FCC, Compliance, banking operations, functions, processes, risks, threats and internal controls.
Excellent written and communication skills; with expert knowledge of Microsoft PowerPoint.
Strong leadership, negotiation, program management and collaboration skills, and ability to work effectively in a complex multicultural and multi-time zone organization.
Role Specific Technical Competencies
FCC Knowledge
Execute CADDIE Learning Governance, Frameworks and Models
Project Management
Knowledge of Excel, Powerpoint
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
Flexible working options based around home and office locations, with flexible working patterns
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
Visit our careers website www.sc.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Programme Manager| FC Professional Excellence position is now open for candidates interested in the Counter Sales Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
