Job Description
Technical leadership: Provide technical leadership to a team of IT professionals responsible for Digital Contact Centre
Strong understanding of call centre systems both manual , IVR and Digital
System integration: Collaborate with other IT teams to integrate the applications for call centre team
Vendor management: Work closely with third-party vendors to ensure that the systems are maintained, upgraded and supported as needed.
Documentation: Develop and maintain documentation for the retail...
Strong understanding of call centre systems both manual , IVR and Digital
System integration: Collaborate with other IT teams to integrate the applications for call centre team
Vendor management: Work closely with third-party vendors to ensure that the systems are maintained, upgraded and supported as needed.
Documentation: Develop and maintain documentation for the retail...
💡 Quick Summary
Seeking a career-building opportunity? The Project Lead | IVR and Digital Contact position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai Maharashtra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
