Job Description
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Project Lead - Support
Temenos
Chennai, Tamil Nadu
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18 hours agoFull–time
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
The Job role will involves being single point of contact during the project phase. Provide guidance and support to client teams. Liaising with Clients and Project Managers to Understand different milestones like UAT, Upgrade, go-Live etc., and track the issues to closure as per the milestone. Candidate should be a strong motivator and should drive continuous improvements within the team.
KEY RESPONSIBILITIES
• Act as the single point of contact during the project phase. Provide guidance and support to client teams
• Understanding and updating the status of the tickets through appropriate channels to clients and respective stakeholders.
• Helping on analysis of issues, wherever possible
• Function as the bridge between Temenos and designated Project as the Single Point of Contact(SPOC).
• Actively monitor outstanding tickets logged under allocated clients.
• Prioritize open tickets for analysis based on client’s feedback.
• Validate the blocker, critical classification and agree for the correct classification with the Project Team.
• Follow-up with Project team or Client for any additional information required for logical closure of ticket.
• Liaise with Client and Project Managers to Understand different milestones like UAT, Upgrade, go-Live etc., and track the issues to closure as per the milestone.
• Provide constant updates over conference calls or through e-mail.
• Ensure and Maintain High
Project Lead - Support
Temenos
Chennai, Tamil Nadu
Apply
18 hours agoFull–time
ABOUT TEMENOS
We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth management software products, enabling banks to deliver consistent, frictionless customer journeys and achieve market-leading cost/income performance. Our products combine the richest end-to-end packaged country model bank functionality and the most advanced technology, helping our clients go-live faster, giving them the freedom to innovate and deliver personalized experiences.
We are technology first, with 700+ published APIs, we partner with 100+ Fintechs in our marketplace. We have been recognized year after year by Gartner, IBS, and Forrester for our award-winning solutions.
Temenos is the 4th largest European Software company, with over 3000 clients in 150 countries. We are proud of our 7500+ Temenosians working across the globe to make banking better!
THE ROLE
The Job role will involves being single point of contact during the project phase. Provide guidance and support to client teams. Liaising with Clients and Project Managers to Understand different milestones like UAT, Upgrade, go-Live etc., and track the issues to closure as per the milestone. Candidate should be a strong motivator and should drive continuous improvements within the team.
KEY RESPONSIBILITIES
• Act as the single point of contact during the project phase. Provide guidance and support to client teams
• Understanding and updating the status of the tickets through appropriate channels to clients and respective stakeholders.
• Helping on analysis of issues, wherever possible
• Function as the bridge between Temenos and designated Project as the Single Point of Contact(SPOC).
• Actively monitor outstanding tickets logged under allocated clients.
• Prioritize open tickets for analysis based on client’s feedback.
• Validate the blocker, critical classification and agree for the correct classification with the Project Team.
• Follow-up with Project team or Client for any additional information required for logical closure of ticket.
• Liaise with Client and Project Managers to Understand different milestones like UAT, Upgrade, go-Live etc., and track the issues to closure as per the milestone.
• Provide constant updates over conference calls or through e-mail.
• Ensure and Maintain High
💡 Quick Summary
Seeking a career-building opportunity? The Project Lead | Support position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
