Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
In this role you will:
- Consult with stakeholders to determine data requirements.
- Generate data from relevant HSBC systems as well as external sources.
- Participation on the design and delivery of reporting applications
- Conduct analysis to detect trends and anomalies
- Suggest remedial actions or escalate detections which give cause for concern
- Share information with stakeholders in suitable forms, these may be charts, tables or templates
- Participate in forums, meetings or events to interpret data and support decision making
- Where team management responsibility is required, Data Analysis job holders will manage the provision of developmental activity for team members and oversee their work schedules to ensure optimum coverage for stakeholders
Requirements
To be successful in this role, you should meet the following requirements:
- 14-18 years of total experience is required for this role.
- Should be able to engage all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
- Should have the ability to overseeing effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards.
- Should be able to ensure an effective engagement process is in place that is demonstrably adding value to all target stakeholders
- Should be able to ensureclose coordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation.
- Should collaborate across DevOps teams to ensure consistency, and continuously improve Service Management Process execution.
- Should be able to provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability.
- Should have the ability to ensure appropriate service reporting to the business is in place
- Should be able to ensure problems are driven through root cause analysis to resolution of the root cause
- Should be able to ensure that the change management processes are followed effectively.
- Ensure Collaborates with the Service Management team to continuously embed SM best practice (across all disciplines). Effectively manage operational risks and internal controls. Act to mitigate these.
- Should be responsible for monitoring team RTB and CTB activities are compliant with the group control framework and owning the efficient remediation of breaches.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2026-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
In this role you will:
- Consult with stakeholders to determine data requirements.
- Generate data from relevant HSBC systems as well as external sources.
- Participation on the design and delivery of reporting applications
- Conduct analysis to detect trends and anomalies
- Suggest remedial actions or escalate detections which give cause for concern
- Share information with stakeholders in suitable forms, these may be charts, tables or templates
- Participate in forums, meetings or events to interpret data and support decision making
- Where team management responsibility is required, Data Analysis job holders will manage the provision of developmental activity for team members and oversee their work schedules to ensure optimum coverage for stakeholders
Requirements
To be successful in this role, you should meet the following requirements:
- 14-18 years of total experience is required for this role.
- Should be able to engage all relevant stakeholders (CIOs, Service Management Practice Head, Infrastructure Management Head etc.) to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached.
- Should have the ability to overseeing effectiveness of controls to ensure compliance with HSBC Service Management and Infrastructure Build policies and standards.
- Should be able to ensure an effective engagement process is in place that is demonstrably adding value to all target stakeholders
- Should be able to ensureclose coordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation.
- Should collaborate across DevOps teams to ensure consistency, and continuously improve Service Management Process execution.
- Should be able to provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability.
- Should have the ability to ensure appropriate service reporting to the business is in place
- Should be able to ensure problems are driven through root cause analysis to resolution of the root cause
- Should be able to ensure that the change management processes are followed effectively.
- Ensure Collaborates with the Service Management team to continuously embed SM best practice (across all disciplines). Effectively manage operational risks and internal controls. Act to mitigate these.
- Should be responsible for monitoring team RTB and CTB activities are compliant with the group control framework and owning the efficient remediation of breaches.
You'll achieve more when you join HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by - HSBC Software Development
💡 Quick Summary
Seeking a career-building opportunity? The Project Management|Senior Project Manager|Wealth position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.