Job Description
Job description
Business: Global Transformation Centre – Wealth and Personal Banking
Role Title: Project Manager - Global Service Centre
Global Career Band: 5
Location (Country / City): Hyderabad / Bangalore / Gurugram / Pune
Recruiter Name: Sunny Dogra
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Project Manager.
Who We Are
The Group Transformation Centre (GTC) – Wealth and Personal Banking, sits within our Global Service Centre (GSC). It works with our Global Businesses and Functions to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally, using best-in-class execution skills, and delivers at pace to achieve the desired business outcomes on large, complex, cross-function projects. Its work includes digitising customer journeys, implementing regulatory and compliance guidelines and working with product and proposition managers to launch / enhance products and propositions in the market. The team utilises a design-led approach and Agile Methodology. It delivers cost effective, flexible, outcome-focused transformation through:
Robust business analysis - working with the business to conceptualise solutions/operating models
Change adoption activities to seamlessly embed change and promote benefit realisation
Program and project management to drive momentum and deliver strategic changes, ensuring quality and pace
The Opportunity
Global Transformation Project Managers plan, mobilise and direct projects of medium to high complexity and scale from definition to closure. They play a key role in delivering our strategy to be the world's most digitally accessible bank. They are typically responsible for the end-to-end delivery of a single project, or a work-stream of a larger project or program, proactively balancing scope, schedule, budget, risks, outcomes and benefits. They are responsible for deploying Business Transformation Frameworks (BTF) and Agile Methodologies within their project. They work closely with Program Managers and Heads of Products and Propositions to ensure alignment of their project with the wider change portfolio and business strategy. Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.
Principal responsibilities
• Planning effectively around delivery constraints and optimising the plan to maximise benefits and minimise risk. Ensuring the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks
• Proactively monitoring project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle
• Collaborating and building positive stakeholder relationships, providing regular updates, obtaining buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments and changes including requirements
• Analysing management reports and deriving insights to drive the right business decisions
• Managing change adoption to ensure the change is well received, contributing to benefits realisation.
Project Managers are expected to:
• Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework
• Provide timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity
• Maintain project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered
• Promote and take accountability for project quality; identify opportunities to improve delivery and oversee the governance process to reduce risk and ensure effective and timely decisions are taken
• Work effectively in a cross-functional team setup, proactively focusing on closing resource gaps
• Define high level responsibilities and objectives for the members of their project team and ensure the individuals are being used in accordance with their skills and resource request
• Act as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams Requirements
Requirements
Project Managers are required to take decisions and lead change initiatives, and, on occasion, manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct.
What you'll need to succeed in the role:
Knowledge:
• Understanding of the project lifecycle, Business Transformation Frameworks and best practice techniques.
• Agile / scrum methodologies of project delivery.
• Understanding of key activities for change adoption.
• Knowledge of project management tools such as Clarity/JIRA/MS Project
• Understanding of banking/HSBC and how change drives benefits for HSBC, its customers and other stakeholders.
• Domain knowledge of any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments
• Understanding of the purpose, value, culture and fundamentals of global transformation
Experience:
• Relevant experience with complex projects across countries or regions.
• Organisational skills and ability to pick up work right away
• Understanding of the banking and/or financial services industry and/or shared services organisations
• Experience of significant change management and collaboration with stakeholders across locations
• Ability to interact and influence stakeholders at an appropriate level
• Self-driven approach
• Problem solving ability with adherence to deadlines and tight timelines
• Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)
• Experience in change adoption processes; planning and implementing change intervention to enable smooth transition and embed changes and transition to business as usual; from requirements gathering, communications through to training the final user
• Experience with transformation changes Design & Initiation (D&I) is an advantage
Capabilities:
• Planning and plan management
• Risk and issues management
• Global mind-set
• Decision making
• Lead self and others
• Business case and benefits realisation
• Change adoption
• Financial and budget management
• Tracking, reporting and governance
• Stakeholder management
• Resource and team management
• Ability to delivery at pace
The following additional skills would be advantageous:
• PMP certification or training
• Agile Certifications
• Design Thinking
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You'll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued By HSBC Electronic Data Processing (India) Private LTD
Business: Global Transformation Centre – Wealth and Personal Banking
Role Title: Project Manager - Global Service Centre
Global Career Band: 5
Location (Country / City): Hyderabad / Bangalore / Gurugram / Pune
Recruiter Name: Sunny Dogra
Some careers have more impact than others.
If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Project Manager.
Who We Are
The Group Transformation Centre (GTC) – Wealth and Personal Banking, sits within our Global Service Centre (GSC). It works with our Global Businesses and Functions to accelerate, orchestrate and deliver change outcomes that help HSBC achieve its strategic priorities. The team manages projects globally, using best-in-class execution skills, and delivers at pace to achieve the desired business outcomes on large, complex, cross-function projects. Its work includes digitising customer journeys, implementing regulatory and compliance guidelines and working with product and proposition managers to launch / enhance products and propositions in the market. The team utilises a design-led approach and Agile Methodology. It delivers cost effective, flexible, outcome-focused transformation through:
Robust business analysis - working with the business to conceptualise solutions/operating models
Change adoption activities to seamlessly embed change and promote benefit realisation
Program and project management to drive momentum and deliver strategic changes, ensuring quality and pace
The Opportunity
Global Transformation Project Managers plan, mobilise and direct projects of medium to high complexity and scale from definition to closure. They play a key role in delivering our strategy to be the world's most digitally accessible bank. They are typically responsible for the end-to-end delivery of a single project, or a work-stream of a larger project or program, proactively balancing scope, schedule, budget, risks, outcomes and benefits. They are responsible for deploying Business Transformation Frameworks (BTF) and Agile Methodologies within their project. They work closely with Program Managers and Heads of Products and Propositions to ensure alignment of their project with the wider change portfolio and business strategy. Project Managers may support 'small changes' by providing oversight and guidance to multiple smaller initiatives within a priority market.
Principal responsibilities
• Planning effectively around delivery constraints and optimising the plan to maximise benefits and minimise risk. Ensuring the baselined scope, requirements, benefits, schedule and budget are managed as outlined in Business Transformation Frameworks
• Proactively monitoring project execution to effectively identify risks/issues/dependencies as they arise throughout the project lifecycle
• Collaborating and building positive stakeholder relationships, providing regular updates, obtaining buy-in from the project sponsor, Steering Committee and other stakeholders for all key project plans, commitments and changes including requirements
• Analysing management reports and deriving insights to drive the right business decisions
• Managing change adoption to ensure the change is well received, contributing to benefits realisation.
Project Managers are expected to:
• Produce well-defined project plans, identifying the key milestones and assigning responsibilities / resources in line with the Global Transformation Project Management Framework
• Provide timely reports on project status, risks and issues, evaluating project performance based on management information using standardised metrics and templates in Clarity
• Maintain project change control, ensuring any changes to baseline are managed through change requests and all impacts are considered
• Promote and take accountability for project quality; identify opportunities to improve delivery and oversee the governance process to reduce risk and ensure effective and timely decisions are taken
• Work effectively in a cross-functional team setup, proactively focusing on closing resource gaps
• Define high level responsibilities and objectives for the members of their project team and ensure the individuals are being used in accordance with their skills and resource request
• Act as a role model to create and maintain a collaborative team environment which supports and encourages the professionalism and development of our teams Requirements
Requirements
Project Managers are required to take decisions and lead change initiatives, and, on occasion, manage stakeholder and senior management relationships. They work largely unsupervised and are expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks. They are expected to adopt an agile and flexible approach to their work and an outstanding level of professionalism and conduct.
What you'll need to succeed in the role:
Knowledge:
• Understanding of the project lifecycle, Business Transformation Frameworks and best practice techniques.
• Agile / scrum methodologies of project delivery.
• Understanding of key activities for change adoption.
• Knowledge of project management tools such as Clarity/JIRA/MS Project
• Understanding of banking/HSBC and how change drives benefits for HSBC, its customers and other stakeholders.
• Domain knowledge of any of the following: Retail Banking, Commercial Banking, Risk, Compliance, Payments
• Understanding of the purpose, value, culture and fundamentals of global transformation
Experience:
• Relevant experience with complex projects across countries or regions.
• Organisational skills and ability to pick up work right away
• Understanding of the banking and/or financial services industry and/or shared services organisations
• Experience of significant change management and collaboration with stakeholders across locations
• Ability to interact and influence stakeholders at an appropriate level
• Self-driven approach
• Problem solving ability with adherence to deadlines and tight timelines
• Experience in project tracking (setting up project plan, managing risk and issue log, reporting and governance)
• Experience in change adoption processes; planning and implementing change intervention to enable smooth transition and embed changes and transition to business as usual; from requirements gathering, communications through to training the final user
• Experience with transformation changes Design & Initiation (D&I) is an advantage
Capabilities:
• Planning and plan management
• Risk and issues management
• Global mind-set
• Decision making
• Lead self and others
• Business case and benefits realisation
• Change adoption
• Financial and budget management
• Tracking, reporting and governance
• Stakeholder management
• Resource and team management
• Ability to delivery at pace
The following additional skills would be advantageous:
• PMP certification or training
• Agile Certifications
• Design Thinking
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You'll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, colour, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
• Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Project Manager position is now open for candidates interested in the Bank Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
