Job highlights
Identified by Google from the original job post
Qualifications
Understanding of the Project Management Institute (PMI) framework
Knowledge of various project management methodologies (ie
Agile, SCRUM, etc)
Excellent organization and time management skills
Strong leadership, diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations
Effective resource planning and risk management skills
Excellent communication, interpersonal and writing skills
Demonstrate sound judgment, problem-solving, and decision-making skills
Anticipate and understand the impact of decisions on the project and customer success
Self-motivated, decisive, with the ability to adapt to change and competing demands
Business Analyst skills
2+ years managing and delivering customer-facing projects
2+ years of experience working with business stakeholders within a cross-functional matrix environment
Strong background in Software Implementation
Project Management Certification: PMP, CAPM, Project+, etc
Responsibilities
Join our professional services team implementing cutting edge technology across our IT Complete solutions suite
Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively
The Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed implementation
If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you
Oversee resource schedules and coordinate updates to maximize productivity and revenue capture
Responsible for complex or high-value implementation projects
Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements
Understand the context of the customer and align projects, software tools and implementation to their requirements
Manage a portfolio of complex initiatives that span multiple lines of business
Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets
Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives
Lead customers, plan projects and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external
Complete projects and assignments on-time and within budget, while ensuring high levels of customer satisfaction
Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun
Initiate and maintain strong working relationships with customers and serve as a reliable and trusted adviser
Other duties as assigned
Customer relationship management focus
Job description
Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.

Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture, please click here: Kaseya Culture.

Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.

WHAT YOU’LL DO:

Join our professional services team implementing cutting edge technology across our IT Complete solutions suite. Activities include meeting with customers to define and document business requirements, translating requirements into a project plan, allocating resources, setting milestones, driving progress, and reporting effectively. The Project Manager will communicate effectively with the customer to ensure efficient and successful delivery of the completed implementation. If you are an overachiever passionate about customer experience who thrives in a fast-paced environment, we want to speak with you.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Oversee resource schedules and coordinate updates to maximize productivity and revenue capture.
• Responsible for complex or high-value implementation projects.
• Participate in establishing practices, templates, policies, tools and partnerships to expand and mature these capabilities for the organization
• Lead effective project discovery by thoroughly analyzing customer needs, timelines, and business requirements.
• Understand the context of the customer and align projects, software tools and implementation to their requirements
• Manage a portfolio of complex initiatives that span multiple lines of business
• Work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation, and excellence
• Create and maintain documentation, including business, system, and functional requirements, process flows, status reports, and configuration worksheets.
• Participates in cross-functional teams to explore process improvement initiatives, measure results, and refine processes to achieve business objectives
• Lead customers, plan projects and tasks, assign effort, assign hours, monitor and report on key project KPIs to stakeholders internal and external.
• Complete projects and assignments on-time and within budget, while ensuring high levels of customer satisfaction.
• Achieve internal KPIs for utilization, CSAT, scope, schedule, quality, and overrun.
• Initiate and maintain strong working relationships with customers and serve as a reliable and trusted adviser.
• Other duties as assigned

WHAT YOU’LL BRING
• Understanding of the Project Management Institute (PMI) framework
• Knowledge of various project management methodologies (ie. Agile, SCRUM, etc)
• Excellent organization and time management skills
• Strong leadership, diplomatic and motivational skills, including the ability to lead up, across, and down multiple business and technology organizations
• Effective resource planning and risk management skills
• Excellent communication, interpersonal and writing skills
• Demonstrate sound judgment, problem-solving, and decision-making skills.
• Anticipate and understand the impact of decisions on the project and customer success.
• Self-motivated, decisive, with the ability to adapt to change and competing demands.
• Business Analyst skills
• Customer relationship management focus

REQUIRED EXPERIENCE:
• 2+ years managing and delivering customer-facing projects
• 2+ years of experience working with business stakeholders within a cross-functional matrix environment
• Strong background in Software Implementation
• Project Management Certification: PMP, CAPM, Project+, etc

PREFERRED EXPERIENCE
• Salesforce experience
• Bachelor’s degree or higher; minor or advanced degree in business/STEM or equivalent experience
• Advanced Microsoft Excel skills like pivot tables, reporting, macros and VBA
• Managerial experience in deploying software solutions a plus
• Experience with emerging cloud, hosting and web technologies.

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Join the Kaseya growth rocket ship and see how we are #ChangingLives !

Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, ****** orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.