Job Description
We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cutting-edge financial technology and the most welcoming and friendly service, you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise - helping people make the most of their money so they can make the most of their lives, by providing education and advice tailored to suit their financial needs.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.
Job responsibilities
• Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
• Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
• Introduces customers to the branch team who will build relationships and assist with specialized financial needs
• Makes customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
• High school degree, GED, or foreign equivalent
• Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
• Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
• Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
• Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
• Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
• Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
• Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role
Report this listing
More jobs at JPMC Candidate Experience page
See web results for JPMC Candidate Experience page
Integritas Solutions
Project Manager - Online Banking (Anywhere in the US)
Integritas Solutions • Atlanta, GA, United States • via ZipRecruiter
+ hours ago
Contractor
Apply on ZipRecruiter
Apply on Learn4Good
Qualifications
These contract opportunities will run at least + to 12 months or longer and provide the ability to work remote from a home office with some travel to the client site as required
5 - 7 years of previous project management and/or relevant consulting experience with managing the full SDLC for consumer/business banking technology payment related projects
This role requires strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customer to maximize program effectiveness and influence
6 more items(s)
Benefits
We provide great rates with bonuses based on performance
Additionally there may be opportunities to be trained in Agile
Responsibilities
Project Managers with online banking Implementation\Upgrade experience to work on upcoming consumer/business online banking upgrade projects for clients around the country
The selected consultants will be responsible for all aspects of project delivery including task management and delivery, financial oversight, and risk & issues management for the installation/ upgrade of the ACI's consumer online and mobile banking platforms to a more current release
These applications provide consumers with access to real-time data on their accounts, make account transfers, access personal finance management features, make P2P and bill payments
6 more items(s)
More job highlights
Job description
Company Description
Integritas Solutions, a technology solutions provider, is looking for several Sr. Project Managers with online banking Implementation\Upgrade experience to work on upcoming consumer/business online banking upgrade projects for clients around the country. These contract opportunities will run at least + to 12 months or longer and provide the ability to work remote from a home office with some travel to the client site as required. We provide great rates with bonuses based on performance. Additionally there may be opportunities to be trained in Agile.
Job Description
The selected consultants will be responsible for all aspects of project delivery including task management and delivery, financial oversight, and risk & issues management for the installation/ upgrade of the ACI's consumer online and mobile banking platforms to a more current release. These applications provide consumers with access to real-time data on their accounts, make account transfers, access personal finance management features, make P2P and bill payments.
Responsibilities include:
• Perform project Management duties including managing the completion of development deliverables for Remote Payment Initiation and Inquiry (RPI) and the MTS wire transfer system
• Communicate project status with all customer stake holders and internal Senior Management to escalate issues.
• Perform updates to project plan, maintaining risk and issues list.
• Document business requirements, write technical requirements, define interface requirements, workflows and presentations
• Oversee internal product testing and customer defect management\ resolution.
• Ability to work under pressure, manage emergencies, crisis management and coordinate efforts to address issues so that the customer is completely satisfied.
Qualifications
• 5 - 7 years of previous project management and/or relevant consulting experience with managing the full SDLC for consumer/business banking technology payment related projects
• This role requires strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customer to maximize program effectiveness and influence
• This role requires knowledge of technologies/capabilities like bill pay, single sign-on, ACH, online wire transfers, mobile payment gateways.
• Experience in implementing online banking or mobile banking solutions is strongly preferred.
• Application knowledge of any additional ACI vendor Money Transfer System (MTS) application is a plus.
• Strong organizational skills
• Very strong written and communication skills
• Very customer service focused.
• Bachelor's of Science degree and/or equivalent work experience
• PMP certification is strong plus
Additional Information
Location can be anywhere in the US.
As a Branch Operations Lead Trainee in Branch Banking, you collaborate with the Branch Manager, branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory banking requirements. A Branch Operations Lead Trainee is passionate about taking care of our customers and employees, providing an exceptional customer experience, and working with the Branch Manager to set the tone in the Branch.
A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up self-service options and building relationships. Throughout the week, you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.
Job responsibilities
• Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
• Engages clients as they enter the branch by welcoming them and making customers feel appreciated, performing transactions, managing lobby traffic, checking clients into the waiting queue and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures
• Introduces customers to the branch team who will build relationships and assist with specialized financial needs
• Makes customers’ lives easier by sharing and setting up self-service options to access their accounts 24 hours a day/ 7 days a week
• Supports the Branch Manager with all aspects of branch operations, including loss control, compliance, and audit standards
Required qualifications, capabilities, and skills
• High school degree, GED, or foreign equivalent
• Detail-oriented, organized, and have the ability to multi-task with a dedication to follow policies, procedures, and regulatory banking requirements
• Availability to work Branch hours including weekends and some evenings
Preferred qualifications, capabilities, and skills
• Demonstrated ability to make connections, engage, and educate customers and refer to colleagues as appropriate
• Strong desire and ability to influence, educate, and connect team, partners, and customers to technology
• Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
• Some College level or military equivalent or 2+ years of branch banking experience
Training requirement
• Successful completion of the Branch Operations Lead training program is a pre-requisite to be considered active in Branch Operations Lead role
Report this listing
More jobs at JPMC Candidate Experience page
See web results for JPMC Candidate Experience page
Integritas Solutions
Project Manager - Online Banking (Anywhere in the US)
Integritas Solutions • Atlanta, GA, United States • via ZipRecruiter
+ hours ago
Contractor
Apply on ZipRecruiter
Apply on Learn4Good
Qualifications
These contract opportunities will run at least + to 12 months or longer and provide the ability to work remote from a home office with some travel to the client site as required
5 - 7 years of previous project management and/or relevant consulting experience with managing the full SDLC for consumer/business banking technology payment related projects
This role requires strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customer to maximize program effectiveness and influence
6 more items(s)
Benefits
We provide great rates with bonuses based on performance
Additionally there may be opportunities to be trained in Agile
Responsibilities
Project Managers with online banking Implementation\Upgrade experience to work on upcoming consumer/business online banking upgrade projects for clients around the country
The selected consultants will be responsible for all aspects of project delivery including task management and delivery, financial oversight, and risk & issues management for the installation/ upgrade of the ACI's consumer online and mobile banking platforms to a more current release
These applications provide consumers with access to real-time data on their accounts, make account transfers, access personal finance management features, make P2P and bill payments
6 more items(s)
More job highlights
Job description
Company Description
Integritas Solutions, a technology solutions provider, is looking for several Sr. Project Managers with online banking Implementation\Upgrade experience to work on upcoming consumer/business online banking upgrade projects for clients around the country. These contract opportunities will run at least + to 12 months or longer and provide the ability to work remote from a home office with some travel to the client site as required. We provide great rates with bonuses based on performance. Additionally there may be opportunities to be trained in Agile.
Job Description
The selected consultants will be responsible for all aspects of project delivery including task management and delivery, financial oversight, and risk & issues management for the installation/ upgrade of the ACI's consumer online and mobile banking platforms to a more current release. These applications provide consumers with access to real-time data on their accounts, make account transfers, access personal finance management features, make P2P and bill payments.
Responsibilities include:
• Perform project Management duties including managing the completion of development deliverables for Remote Payment Initiation and Inquiry (RPI) and the MTS wire transfer system
• Communicate project status with all customer stake holders and internal Senior Management to escalate issues.
• Perform updates to project plan, maintaining risk and issues list.
• Document business requirements, write technical requirements, define interface requirements, workflows and presentations
• Oversee internal product testing and customer defect management\ resolution.
• Ability to work under pressure, manage emergencies, crisis management and coordinate efforts to address issues so that the customer is completely satisfied.
Qualifications
• 5 - 7 years of previous project management and/or relevant consulting experience with managing the full SDLC for consumer/business banking technology payment related projects
• This role requires strong influencing and stakeholder management skills, ability to develop and maintain strong working relationships and strategic partnerships with key stakeholders/customer to maximize program effectiveness and influence
• This role requires knowledge of technologies/capabilities like bill pay, single sign-on, ACH, online wire transfers, mobile payment gateways.
• Experience in implementing online banking or mobile banking solutions is strongly preferred.
• Application knowledge of any additional ACI vendor Money Transfer System (MTS) application is a plus.
• Strong organizational skills
• Very strong written and communication skills
• Very customer service focused.
• Bachelor's of Science degree and/or equivalent work experience
• PMP certification is strong plus
Additional Information
Location can be anywhere in the US.
💡 Quick Summary
Seeking a career-building opportunity? The Project Manager | Online Banking |Anywhere in the US position is now open for candidates interested in the Bank Jobs sector. This role in Atlanta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.