Job Description
Job Summary: This is a hybrid role, as an Operations Associate you will be responsible for the account management of the successful completion for all wire and email distributions for PR Newswire clients. Taking and interpreting client instructions you will draw on your previous experience to recognise clients’ needs and propose appropriate solutions. This is an exciting opportunity to join our business within our crucial CCS Distribution Department. This role will allow you to leverage your relationship building and up-selling skills by developing a consultative approach with our internal and external clients to ensure service delivery excellence. This role will give you an opportunity to work in shift pattern model giving great flexibility and be part of a great collaborative team. Order processing from end to end and providing clients with an excellent service that exceeds their expectations and is in line with PRNE service standards.
Duties and responsibilities:
Order processing and managing the successful completion of orders for all wire, and e-mail distributions.
Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy
Identify and highlight add-on sales opportunities and generate additional revenue (upselling)
Always adhering to all departmental Standard Operating Procedures
Take and interpret client instructions, recognise client needs and propose solutions
Focus on quality standards and timelines to achieve team targets and objectives
Ensure content accuracy, attribution, and acceptability of client’s copy
Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard
Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary
Ensure completed orders are checked and passed through promptly to invoicing
Confirm all content aligns with our brand voice, tone and editorial standards
Fact-check information to ensure credibility and accuracy
Provide feedback to clients and suggest improvements where necessary
Oversee the formatting and presentation of final content before publication
Stayed updated on industry trends, news and best practices
Assume responsibility for co-ordination and completion of all orders
Re-prioritise workload regularly to ensure all deadlines are met
Ensure all jobs are assigned, distributed, and fulfilled correctly
Quality checks all orders and distributions to guarantee a high standard of service delivery
Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system
MNR Cover
Instigate initiatives and process to build, develop, and maintain excellent business relationships
Ensure excellence in service delivery
To comply with all company policies (for example data protection, equal opportunities, confidentiality)
Maintain an excellent knowledge of all PR Newswire products and services.
The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers.
Essential Skills and Experience:
Proven track record within client facing and/or operational role
Knowledge of Microsoft Office and understanding of HTML
Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients
Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals
Have the energy and drive to work under pressure to hit tight targets
Excellent organization and time management skills with the ability to ensure excellence in service delivery
Upselling experience
Job Type: Full-time
Pay: ₹500,000.00 - ₹750,000.00 per year
Benefits:
Health insurance
Paid time off
Provident Fund
Schedule:
Day shift
Work Location: Hybrid remote in Bengaluru, Karnataka
Duties and responsibilities:
Order processing and managing the successful completion of orders for all wire, and e-mail distributions.
Provide clients with an excellent service that exceeds their expectations and is in line with corporate strategy
Identify and highlight add-on sales opportunities and generate additional revenue (upselling)
Always adhering to all departmental Standard Operating Procedures
Take and interpret client instructions, recognise client needs and propose solutions
Focus on quality standards and timelines to achieve team targets and objectives
Ensure content accuracy, attribution, and acceptability of client’s copy
Edit proofread content for accuracy, clarity, grammar and adherence to PRN Editorial Standard
Monitor progression of order at all stages – liaising with internal departments, the client, and outside suppliers as necessary
Ensure completed orders are checked and passed through promptly to invoicing
Confirm all content aligns with our brand voice, tone and editorial standards
Fact-check information to ensure credibility and accuracy
Provide feedback to clients and suggest improvements where necessary
Oversee the formatting and presentation of final content before publication
Stayed updated on industry trends, news and best practices
Assume responsibility for co-ordination and completion of all orders
Re-prioritise workload regularly to ensure all deadlines are met
Ensure all jobs are assigned, distributed, and fulfilled correctly
Quality checks all orders and distributions to guarantee a high standard of service delivery
Ensure all jobs and related correspondence/activities are accurately logged in CRM/Order management system
MNR Cover
Instigate initiatives and process to build, develop, and maintain excellent business relationships
Ensure excellence in service delivery
To comply with all company policies (for example data protection, equal opportunities, confidentiality)
Maintain an excellent knowledge of all PR Newswire products and services.
The candidate may be required to undertake additional duties falling within their scope of their responsibility and competence, as determined by the needs of the business and its customers.
Essential Skills and Experience:
Proven track record within client facing and/or operational role
Knowledge of Microsoft Office and understanding of HTML
Excellent interpersonal skills with ability interact with stakeholder of varying levels and clients
Positive approach to work and understand the importance of teamwork and personal initiative in achieving departmental and company goals
Have the energy and drive to work under pressure to hit tight targets
Excellent organization and time management skills with the ability to ensure excellence in service delivery
Upselling experience
Job Type: Full-time
Pay: ₹500,000.00 - ₹750,000.00 per year
Benefits:
Health insurance
Paid time off
Provident Fund
Schedule:
Day shift
Work Location: Hybrid remote in Bengaluru, Karnataka
💡 Quick Summary
Seeking a career-building opportunity? The Proof Reader position is now open for candidates interested in the Content Writer Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Content Writer Jobs is a plus.