Property Administrator

Full job description

Job description:

Office based role to support management of a set leasehold portfolio.

Duties:

Answering inbound telephone calls and assisting where possible. Alternatively taking detailed messages and assessing urgency – forwarding to PMs if necessary.

Providing prompt and courteous responses to inbound emails

Assisting Property Managers with following up work instructions to contractors ensuring they are completing successfully and is a satisfactory timescale.

Prepare and distribute correspondence and reports

Work within a team to manage a group mailbox

Take payments over the telephone and update VAT schedule for keys/leasehold enquiries.

Projects – work closely with Leasehold Surveyor on issuing section 20 notices

Conveyancing – work closely with Conveyancing Secretary following some more in depth training to provide more of an understanding of the whole process.

Making Senior Management aware where complaints may have been raised or issues have not been dealt with in a timely manner.

Ongoing assistance in management of company’s GDPR requirements

Ensure the team diary appropriately in line with Lone Working policy

CDM management – ongoing support to Head of Property Management & Property Director with CDM project

Overall control of stock levels for all offices including stationery, keys, fobs, permits etc.

Assistance on preparation, presentation and distribution of Service Charge budgets

Arrangement of AGMs including booking venues, etc. Preparation and distribution of minutes post AGM

Occasional meet / greet of visitors to the office

Other tasks as requested by Senior Managers

Skills:

Strong office administration skills

Excellent phone etiquette and customer service skills

Proficient in data entry and record keeping

Excellent time management and organisational skills

Proven property industry experience

Experience with property management software, such as Resident/Acquaint is preferred but not required

Job Type: Full-time

Pay: £25,000.00-£27,500.00 per year

Work Location: In person