Job Description
WHO YOU ARE
Are you a thriving and aspiring Administrative Professional? Then we have the best opportunity for you! We are looking for a customer service and administrative professional to become a Building Admin. This role works closely with the site Team to support success of our apartment complexes and Hazelview overall.
WHAT YOU NEED TO BE SUCCESSFUL
Education & Experience:
Completion of High School or general education degree (GED)
2+ years of related experience in a customer service or related role
Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
Exposure to multi-residential or other related industry asset class would be considered an asset
Knowledge of current laws, legislation and rights concerning residents would be an asset
Qualifications:
A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
A demonstrated high degree of integrity, discretion and confidentiality
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment
Ability to remain calm and focused in high pressure situations
Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
Excellent problem-solving capabilities
Actively championing diversity and inclusion
WHAT WILL YOU DO?
The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.
Key Responsibilities:
Customer Service:
Ensure that a superior level of co-operation, service and support is provided to residents
Promptly respond to resident issues and service requests
Be available to residents for general inquiries about living in their suite, building and community
Administration:
Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
Provide information to residents and ensures all resident concerns are acted upon in a timely manner
Draft collection notices, and monitor petty cash expenditures
Ensure terms of the lease agreements are met and administer damages/security deposits and charges
Provide Building Managers with lists of leases coming up for renewal
Assist the Regional Manager on any pending projects and assignments
Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
Any special projects as they arise
Operations:
Responsible for day-to-day operations of the building (general maintenance and cleaning)
Receives and schedules service requests
Responsible for “move-in, move-out” procedures
Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
All other duties within the scope of the job, as requested by management.
Accounting:
Assist and oversee Payscan process
Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
Facilitate review of rent rolls and aged accounts receivables as required by head office
Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)
WHAT WE OFFER YOU
A Total Rewards package (including but not limited to):
Competitive annual base salary
Paid vacation & additional paid time off
Bonus eligibility
Health & Dental Benefits Package
Access to employee assistance programs and mental health resources
Employee recognition program
Learning and growth opportunities
ABOUT THE COMPANY
Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.
At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.
Vision: “We create value for people and places”.
Our Core Values:
Trust
Ambition
Collaboration
Ownership Mindset
Having Fun
At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.
Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability
Are you a thriving and aspiring Administrative Professional? Then we have the best opportunity for you! We are looking for a customer service and administrative professional to become a Building Admin. This role works closely with the site Team to support success of our apartment complexes and Hazelview overall.
WHAT YOU NEED TO BE SUCCESSFUL
Education & Experience:
Completion of High School or general education degree (GED)
2+ years of related experience in a customer service or related role
Computer skills (Microsoft Office Suite, Yardi, Email, Internet)
Exposure to multi-residential or other related industry asset class would be considered an asset
Knowledge of current laws, legislation and rights concerning residents would be an asset
Qualifications:
A commitment to "Best in Class" Customer Service
A professional demeanor with strong communication skills
A demonstrated high degree of integrity, discretion and confidentiality
Ability to accurately listen, understand and respond to issues appropriately
Ability to work and act independently using good judgment
Ability to remain calm and focused in high pressure situations
Self-motivated individual with a “can-do” and “no task is too big or too small” attitude
Superior organizational and time management skills with ability to multi-task/prioritize and work under tight timelines
Excellent problem-solving capabilities
Actively championing diversity and inclusion
WHAT WILL YOU DO?
The Property Administrator is primarily responsible for the general administration and oversight of the property and to ensure that a superior level of co-operation, service and support is provided to Residents thereby ensuring that Hazelview Properties is the preferred landlord of choice.
Key Responsibilities:
Customer Service:
Ensure that a superior level of co-operation, service and support is provided to residents
Promptly respond to resident issues and service requests
Be available to residents for general inquiries about living in their suite, building and community
Administration:
Oversee and coordinate all office administration, including ordering office supplies, organizing and maintaining filing system, email, phone calls and walk-in visitors
Provide information to residents and ensures all resident concerns are acted upon in a timely manner
Draft collection notices, and monitor petty cash expenditures
Ensure terms of the lease agreements are met and administer damages/security deposits and charges
Provide Building Managers with lists of leases coming up for renewal
Assist the Regional Manager on any pending projects and assignments
Responsible for enforcing the terms of lease agreements, such as rent collection, rules and regulations, and following procedures of serving notices to residents
Take in vacancy notices, review rent ready and vacancy reports, age receivables and rent roles
Attend hearings or be involved in hearings including creating files, preparing evidence and gathering back-up materials
Processing all Capital Quotes, prepares Purchase Orders and includes in tracking sheet
Any special projects as they arise
Operations:
Responsible for day-to-day operations of the building (general maintenance and cleaning)
Receives and schedules service requests
Responsible for “move-in, move-out” procedures
Assist in training on-site Team Members (Assistant Building Managers, Maintenance Associates and Cleaners) on operational procedures
All other duties within the scope of the job, as requested by management.
Accounting:
Assist and oversee Payscan process
Review all rental applications, lease agreements or change in status forms to ensure they are complete and accurate and submit to lease administration at head office for entry
Facilitate review of rent rolls and aged accounts receivables as required by head office
Processing of all correspondence as required under local housing laws and regulations (i.e. N4's, L1's, Releve 4, etc.)
WHAT WE OFFER YOU
A Total Rewards package (including but not limited to):
Competitive annual base salary
Paid vacation & additional paid time off
Bonus eligibility
Health & Dental Benefits Package
Access to employee assistance programs and mental health resources
Employee recognition program
Learning and growth opportunities
ABOUT THE COMPANY
Started in 1999 with one small building in Oakville Ontario, we now manage a portfolio of over 200 multi-family residential buildings throughout Alberta, Saskatchewan, Manitoba, Ontario, Quebec and Nova Scotia.
Hazelview Properties takes pride in ownership and an active hands-on approach to how we manage our communities. We are committed to fostering the long-term growth of our employees, communities, and the investments we make for our clients. It’s one of the things we’ve always believed in, creating value for people and places.
At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.
Vision: “We create value for people and places”.
Our Core Values:
Trust
Ambition
Collaboration
Ownership Mindset
Having Fun
At Hazelview, we know our greatest asset is our people. We go all out to build and nurture a diverse, equitable and inclusive culture where individual experiences and collective layers of difference are brought together to achieve greatness. We invest where we see potential, building for now and generations to come.
Hazelview Property Services Inc. is an inclusive and equal opportunity employer. If you require an accommodation to participate in any aspect of the recruitment process or to perform essential job functions, please let us know. We will work with you to accommodate your needs and in accordance with all applicable legislation. Information related to accommodation requirements will be addressed confidentially.
Our vision for sustainability is to foster happy, healthy, thriving communities where we operate. We recognize that it is the responsibility of Hazelview to create an inclusive environment that respects the dignity and diversity of all team members. To learn more, please visit the following link: https://www.hazelviewproperties.com/about/sustainability
💡 Quick Summary
Seeking a career-building opportunity? The Property Administrator, Site position is now open for candidates interested in the Back Office Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
