Job Description
Your SUPER career starts here
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at awaresuper.com.au
Your New Role
As a Protect Administrator, you’ll be part of the Protect Team within our Member Engagement, Education and Advice Value Streams. You’ll manage day‑to‑day administration of insurance underwriting applications, corporate account processes and member support activities — contributing directly to improved member experience and outcomes.
This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering high‑quality, accurate work.
This is a full-time contract (hourly rate), commencing in March 2026 until October 2026.
Key Responsibilities
Administer insurance underwriting applications, exceptions, member correspondence, and insurer liaison, ensuring accurate and timely processing;
Manage corporate account administration including application processing, employer communications, salary‑based insurance updates, and premium reconciliation;
Provide member support via phone and email, including assistance with insurance queries, financial hardship applications and escalation handling for vulnerable members;
Process insurance proceeds, premium refunds, new account creation and indexing of inbound correspondence across Zendesk and related systems;
Support risk, compliance and incident management activities by raising breaches, providing root‑cause analysis for data exceptions, and contributing to remediation; and
Collaborate across internal teams, providing administrative support, improving process quality, and contributing to data integrity and reporting enhancements.
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
Strong experience in administration processing, ideally in a customer‑focused environment;
Experience in superannuation administration and insurance, will be highly regarded;
Excellent communication skills — both written and verbal;
High attention to detail, resilience under pressure and the ability to manage complex exceptions;
A collaborative mindset with the ability to work independently;
RG146 for superannuation is an advantage; and
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
As one of Australia's largest profit-for-members superannuation funds, we always remember whose money it is and whose future we're looking after. We work to reimagine a new way forward for our 1.1 million members and their communities. Each other. And our world.
Sound good? Learn more about us and what we do at awaresuper.com.au
Your New Role
As a Protect Administrator, you’ll be part of the Protect Team within our Member Engagement, Education and Advice Value Streams. You’ll manage day‑to‑day administration of insurance underwriting applications, corporate account processes and member support activities — contributing directly to improved member experience and outcomes.
This is a great opportunity for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering high‑quality, accurate work.
This is a full-time contract (hourly rate), commencing in March 2026 until October 2026.
Key Responsibilities
Administer insurance underwriting applications, exceptions, member correspondence, and insurer liaison, ensuring accurate and timely processing;
Manage corporate account administration including application processing, employer communications, salary‑based insurance updates, and premium reconciliation;
Provide member support via phone and email, including assistance with insurance queries, financial hardship applications and escalation handling for vulnerable members;
Process insurance proceeds, premium refunds, new account creation and indexing of inbound correspondence across Zendesk and related systems;
Support risk, compliance and incident management activities by raising breaches, providing root‑cause analysis for data exceptions, and contributing to remediation; and
Collaborate across internal teams, providing administrative support, improving process quality, and contributing to data integrity and reporting enhancements.
How do you exceed our expectations?
The idea of being part of our growth is exciting and you want to play a pivotal role in making super simple;
Strong experience in administration processing, ideally in a customer‑focused environment;
Experience in superannuation administration and insurance, will be highly regarded;
Excellent communication skills — both written and verbal;
High attention to detail, resilience under pressure and the ability to manage complex exceptions;
A collaborative mindset with the ability to work independently;
RG146 for superannuation is an advantage; and
You are balanced in accepting risk in any decision you face. You are curious to understand risk context and choose to speak up as we simplify, learn and grow.
Employee Experience
We understand that not everyone works in the same ways. We value flexibility and know that it helps you manage work and life.
Why you’ll love working at Aware Super:
Have a super impact: You’ll think big and care deeply to help more Australians live their best lives in retirement.
Be part of something super unique: You’ll work to reshape super and retirement. We’ll invest in your growth and give you the opportunity to work on career-defining projects.
Work with super humans: You’ll work hard and innovate, but also have some fun along the way.
Feel super cared for: We’ll support your wellbeing today, as well as in the future. Enjoy a health & fitness reimbursement, work from home technology reimbursement, salary continuance insurance and organisation-wide meeting free zones.
The Aware Super difference
At Aware Super, we believe that diversity of thought, background and experience creates better outcomes for our members and communities and a stronger sense of belonging for our people. We value a diverse workplace and strongly encourage women, Aboriginal & Torres Strait Islander people, people with cultural and linguistic diversity, LGBTQIA+ individuals, people with disabilities, and mature-age individuals to apply. We are proud to be consistently recognised as an Employer of Choice for Gender Equality and our CEO, Deanne Stewart, is a Pay Equity Ambassador.
💡 Quick Summary
Seeking a career-building opportunity? The Protect Administrator position is now open for candidates interested in the Work from home Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
