Job Description
Job Description
Conduct daily tasks to ensure that all calls to Pullman Connect are promptly answered and requests are followed through to the concerned department. Retrieve Guest feedback and communicate the same to Executives/Asst. Manager by performing follow up calls.
Ensure all calls are handled professionally and with care adhering to Pullman & Novotel’s policies and procedures.
Empowered to take quick decisions and action, and then communicate the correct information to the appropriate Department to provide Guest with answers and solutions.
Ensures all calls from guests and external calls are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel’s policies and procedures as a key factor.
Build rapport as first point of contact with Guests and provide personalized service
Answer all incoming calls.
Records and channels guest request to appropriate departments using HotSOS
Performs follow‐up calls to guests concerned to ensure...
Conduct daily tasks to ensure that all calls to Pullman Connect are promptly answered and requests are followed through to the concerned department. Retrieve Guest feedback and communicate the same to Executives/Asst. Manager by performing follow up calls.
Ensure all calls are handled professionally and with care adhering to Pullman & Novotel’s policies and procedures.
Empowered to take quick decisions and action, and then communicate the correct information to the appropriate Department to provide Guest with answers and solutions.
Ensures all calls from guests and external calls are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel’s policies and procedures as a key factor.
Build rapport as first point of contact with Guests and provide personalized service
Answer all incoming calls.
Records and channels guest request to appropriate departments using HotSOS
Performs follow‐up calls to guests concerned to ensure...
💡 Quick Summary
Seeking a career-building opportunity? The Pullman Connect Associate position is now open for candidates interested in the Remote Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
