QA BPO AND SALES executives

Full Job Description

Roles and Responsibilities:

Monitor outbound calls for US collections sales process

Share the feedback and discuss the areas of improvement with agents one-o-one

Prepare weekly/monthly Quality reports.

Conduct training for new hires

Rolling out quality updates to new hires

Requirements:

Must have QA experience on papers for any international process (preferably US collection / sales) - mandatory

Excellent communication skills both verbal and written

Working knowledge of MS Excel

Works well within a team and independently

Graduate

Job Types: Full-time, Regular / Permanent

Salary: 4.5- 5.5 LPA

Schedule:

• MORNING