Job Description
Urgent Opening for the position of Quality Auditor/Quality Analyst for the Call Process in Bapunagar, Ahmedabad.
Job Description (Roles and Responsibilities)
· Monitor calls handled by agents as per the Sampling Plan.
· Conduct regular joint discussions (Call Calibrations) every week.
· Handle agent errors that are reported via messages.
· Analyzing training, calls & scrubbing data will be part of your routine.
· Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization
Job Description (Roles and Responsibilities)
· Monitor calls handled by agents as per the Sampling Plan.
· Conduct regular joint discussions (Call Calibrations) every week.
· Handle agent errors that are reported via messages.
· Analyzing training, calls & scrubbing data will be part of your routine.
· Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization
💡 Quick Summary
Seeking a career-building opportunity? The QA |Call Centre position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
