Need to have specialization in written & spoken Korean Willingness to work in24x 7 work environment Good Knowledge of Audit and Evaluation function Analytical bent of mind having Knowledge of Seven Quality tools Understanding of the Business situation and capability to address issues Role and Responsibilities Conduct Transaction quality audits Provide Transaction Quality Metrics Provide Feedback and suggestions for Process improvement Publish Dashboards at defined intervals Conduct Root Cause Analysis for Process Deviations Drive Quality Initiatives Provide data inputs to internal stake holders Candidate Specifications Graduation must 3-years of work experience in contact centers (Experience in customer service field in a contact center) and 1 year Quality experience as QA (call audit) Fluent in English & Hindi is mandate