Job Description
Patient Value Maximization:
- Increase existing relationship value by implementing strategies to improve upgrades and ongoing care packages
- Collaborate with the marketing team to develop targeted campaigns and promotional offers.
Patient Experience Management
- Monitor and manage the overall patient experience throughout their post-treatment journey
- Conduct regular patient satisfaction surveys and analyze feedback to identify areas for improvement.
- Implement initiatives to enhance the overall patient experience, including improved communication, personalized care, and efficient service delivery.
Team Management And Performance
- Supervise and motivate a team of agents, providing guidance, support, and ongoing training.
- Set clear performance expectations and targets for the team, regularly reviewing their performance and providing constructive feedback.
Appointment Booking Efficiency
- Oversee the efficient booking of appointments for all existing patients, ensuring timely and error-free scheduling.
- Develop and maintain efficient systems and processes to streamline appointment management and optimize resource allocation.
- Coordinate with other clinic staff to prioritize appointments based on patient needs and availability of resources.
Reporting And Feedback
- Generate timely reports on key performance indicators (KPIs) related to patient engagement, satisfaction, and relationship value
- Provide regular feedback to senior management regarding patient experience, identified challenges, and opportunities for improvement.
- Collaborate with other departments to align strategies and improve cross-functional processes for enhanced patient value and satisfaction.
Qualifications
- Bachelor's degree in a relevant field (such as Business Administration, Healthcare Management, or Marketing).
- MBA with Proven experience in sales, customer engagement, or patient experience management roles.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
- Increase existing relationship value by implementing strategies to improve upgrades and ongoing care packages
- Collaborate with the marketing team to develop targeted campaigns and promotional offers.
Patient Experience Management
- Monitor and manage the overall patient experience throughout their post-treatment journey
- Conduct regular patient satisfaction surveys and analyze feedback to identify areas for improvement.
- Implement initiatives to enhance the overall patient experience, including improved communication, personalized care, and efficient service delivery.
Team Management And Performance
- Supervise and motivate a team of agents, providing guidance, support, and ongoing training.
- Set clear performance expectations and targets for the team, regularly reviewing their performance and providing constructive feedback.
Appointment Booking Efficiency
- Oversee the efficient booking of appointments for all existing patients, ensuring timely and error-free scheduling.
- Develop and maintain efficient systems and processes to streamline appointment management and optimize resource allocation.
- Coordinate with other clinic staff to prioritize appointments based on patient needs and availability of resources.
Reporting And Feedback
- Generate timely reports on key performance indicators (KPIs) related to patient engagement, satisfaction, and relationship value
- Provide regular feedback to senior management regarding patient experience, identified challenges, and opportunities for improvement.
- Collaborate with other departments to align strategies and improve cross-functional processes for enhanced patient value and satisfaction.
Qualifications
- Bachelor's degree in a relevant field (such as Business Administration, Healthcare Management, or Marketing).
- MBA with Proven experience in sales, customer engagement, or patient experience management roles.
- Strong leadership and team management skills, with the ability to motivate and develop a high-performing team
💡 Quick Summary
Seeking a career-building opportunity? The QI Lifecare | Team Manager | Contact Center |5|10 yrs position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
