Job Description
Key Responsibilities
• Responsible for leading, motivating and supervising the team of Quality Analysts
• Identify root causes and recommend solutions for improvement
• Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Quality and Compliance
• Develop Controls to minimize external and internal escalations
• Collect Data, perform analysis and RCA on metrics and publish reports
• Drive Process control & Compliance in addition to managing the audit...
• Responsible for leading, motivating and supervising the team of Quality Analysts
• Identify root causes and recommend solutions for improvement
• Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Quality and Compliance
• Develop Controls to minimize external and internal escalations
• Collect Data, perform analysis and RCA on metrics and publish reports
• Drive Process control & Compliance in addition to managing the audit...
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst position is now open for candidates interested in the Customer Care Executive sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
