Job Description
A Quality Analyst is responsible for identifying areas of service improvements and developing programs that improve the overall quality of the customer's experience when interaction. A Quality Analyst may listen to calls in 3 ways; live, recorded, and side by side while communicating feedback to encourage and discourage certain practices. Quality analysts basically work on a continuous process of evaluating and identifying key behaviors that drive sales and improve customer experience. Role ...
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst position is now open for candidates interested in the BPO Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.