Job Title: Quality Analyst
CTC: 15LPA
Industry: Airline
Location: Gurgaon
Job Type: Full Time
Minimum Qualification: Graduate
Experience: 3-6 Years
Roles And Responsibility
• Quality Score (Client Goal) and client quality metrics defined in SOW
• Process improvement/Value Add/ Initiatives (Kaizen/GB projects)
• Maintain internal Quality monitoring tracker & send reports as per the frequency agreed upon
• Completion of Quality audit targets assigned as per the agreement
• Conduct calibrations with internal stakeholders & clients as per the agreement
• Analyze performance indicators and encourage awareness and performance improvements
• RCA is to be completed on Fatal (Non-Compliant) errors within the agreed timelines
• Create and foster a trusting and engaging work environment
• Create inspiring & innovative concepts and process re-engineering opportunities
• Provide leadership. guidance and feedback on individual performance using coaching tools and customer feedback
• Build and ensure a culture of accountability, integrity, and respect
• Participate in various projects and continuous process improvement activities
• Support as a Trainer in absence of a designated Process Trainer or in case where the additional trainer is required by the unit and abide by the responsibilities which must be catered to as a Process Trainer
Skills Required
• Excellent Communication skills, Facilitation, and Presentation skills
• Excellent interpersonal skills and the proven ability to build and maintain strong and effective customer and internal relationships
• A true team player with a can-do attitude
• Should have a clear understanding of the QA role
• Client Management skill
• Good with MS Office (Excel, Word & Powerpoint)
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