Job Description
position: Quality Analyst QA
GraduateYears of Experience 2 Years of Banking Domain Call Centre Experience - QualityJob ResponsibilityMonitor calls as per the prescribed guidelines and as per the scheduleProvide feedback to teams on the basis of their performanceConduct briefings for teamsConduct floor improvement activities on a regular basisIdentify unethical practices/behaviour and highlightInputs to be provided to meet the operational goalsEnsure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates receivedAttend call calibration sessionsBusiness Intelligence and AnalyticsBottom Quartile ManagementGenerate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines
Skills RequiredGood Interpersonal SkillsGood Presentation skillsGood Communication skillsShould have knowledge in MS Excel, MS Word and powerpointShould be able to identify situations, reasons which may impact the business and end userSpecific domain Knowledge - Call Center Banking Domain SalesPreferably understanding on knowledge on 7 Quality Tools (Pareto / Cause and effect / Flow chart etc…)
#Quality Analyst #BPO Banking process #Quality Analyst #Voice Quality
Contact Call/WhatsAp
GraduateYears of Experience 2 Years of Banking Domain Call Centre Experience - QualityJob ResponsibilityMonitor calls as per the prescribed guidelines and as per the scheduleProvide feedback to teams on the basis of their performanceConduct briefings for teamsConduct floor improvement activities on a regular basisIdentify unethical practices/behaviour and highlightInputs to be provided to meet the operational goalsEnsure regular meetings with Quality TL (weekly) & (monthly) to be informed of any developments relating to the performance of the team and updates receivedAttend call calibration sessionsBusiness Intelligence and AnalyticsBottom Quartile ManagementGenerate the Quality reports and communicate the same to the Quality Supervisor as per the guidelines
Skills RequiredGood Interpersonal SkillsGood Presentation skillsGood Communication skillsShould have knowledge in MS Excel, MS Word and powerpointShould be able to identify situations, reasons which may impact the business and end userSpecific domain Knowledge - Call Center Banking Domain SalesPreferably understanding on knowledge on 7 Quality Tools (Pareto / Cause and effect / Flow chart etc…)
#Quality Analyst #BPO Banking process #Quality Analyst #Voice Quality
Contact Call/WhatsAp
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst BPO position is now open for candidates interested in the BPO Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
