Job Description
Join Us as a Quality Analyst (BPO Call auditing/monitoring)
Ready to make an impact where it truly matters At Etech, were on the lookout for a detail-oriented and driven Quality Analyst to help us elevate customer experiences across the board. If you're passionate about continuous improvement, quality assurance, and data-backed insights, we want you on our team!
What Youll Do:
Conduct quality audits using campaign-specific tools and standards
Provide actionable feedback to leaders, agents, and clients
Report and escalate compliance and behavior issues promptly
Support leaders with call calibrations and customer interaction feedback
Handle ad hoc requests, reports, and department projects
Maintain confidentiality of all sensitive information
Share data and performance reports with stakeholders
Be coachable, goal-oriented, and embrace continuous change
What We Expect You to Have:
Graduate or equivalent qualification
Minimum 1 year of experience (Quality experience preferred)
Strong computer skills, especially MS Office
Flexibility in working hours (a must!)
Excellent verbal, written, and interpersonal communication
Great listening, analytical, and organizational skills
High attention to detail and ability to work independently
Commitment to confidentiality and ethics
Perks & Benefits:
Transportation allowance
Canteen subsidy
Night shift allowance (as per process)
Schedule attendance bonus
Health insurance
Tuition reimbursement
Campaign-wise incentive components
Work-life balance initiatives
Rewards & recognition
Internal movement through IJP
If you're ready to make a difference apply today and grow with Etech!,
Ready to make an impact where it truly matters At Etech, were on the lookout for a detail-oriented and driven Quality Analyst to help us elevate customer experiences across the board. If you're passionate about continuous improvement, quality assurance, and data-backed insights, we want you on our team!
What Youll Do:
Conduct quality audits using campaign-specific tools and standards
Provide actionable feedback to leaders, agents, and clients
Report and escalate compliance and behavior issues promptly
Support leaders with call calibrations and customer interaction feedback
Handle ad hoc requests, reports, and department projects
Maintain confidentiality of all sensitive information
Share data and performance reports with stakeholders
Be coachable, goal-oriented, and embrace continuous change
What We Expect You to Have:
Graduate or equivalent qualification
Minimum 1 year of experience (Quality experience preferred)
Strong computer skills, especially MS Office
Flexibility in working hours (a must!)
Excellent verbal, written, and interpersonal communication
Great listening, analytical, and organizational skills
High attention to detail and ability to work independently
Commitment to confidentiality and ethics
Perks & Benefits:
Transportation allowance
Canteen subsidy
Night shift allowance (as per process)
Schedule attendance bonus
Health insurance
Tuition reimbursement
Campaign-wise incentive components
Work-life balance initiatives
Rewards & recognition
Internal movement through IJP
If you're ready to make a difference apply today and grow with Etech!,
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst (BPO Call auditing/monitoring) position is now open for candidates interested in the Domestic BPO Jobs sector. This role in Gandhinagar offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Domestic BPO Jobs is a plus.
