Job Description
Job Description– Quality Analyst (BPO)
5 days working, US shifts
Fixed week days off
Relevant Experience required – 2-3 years
• Monitoring calls and providing actionable insights
• Assess agent performance
• Coordinates and facilitates call calibration sessions
• Prepares and analyzes internal and external quality reports for management staff review
• Participates in design of call monitoring formats and quality standards
• Maintain quality standards
• Improve call center quality assurance metrics
• Immediate joiner preferred
5 days working, US shifts
Fixed week days off
Relevant Experience required – 2-3 years
• Monitoring calls and providing actionable insights
• Assess agent performance
• Coordinates and facilitates call calibration sessions
• Prepares and analyzes internal and external quality reports for management staff review
• Participates in design of call monitoring formats and quality standards
• Maintain quality standards
• Improve call center quality assurance metrics
• Immediate joiner preferred
💡 Quick Summary
Seeking a career-building opportunity? The Quality Analyst |BPO position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
